My users not showing

[agidulyan]

Hi,

I set up your theme and start update the users’ list. Some of them are in the list:

E.g. http://www.smebanking.club/community/members/abochanova/

but when I click on search (please check here: http://www.smebanking.club/community/) there is just some others. At the same time I cancel the access to some others (like http://www.smebanking.club/community/members/karinamus/) but there are still there.

Please help me to resolve the issue as to allow to show the users and avoid the situation when I delete someone but he/she is present in member list.

[sharmstr]

We cant see any of those links without access.

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[agidulyan]

give me some your email and I’ll register you as to give you access

[sharmstr]

Respond privately here with credentials and I’ll have a look.

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[sharmstr]

I will say, based on your description, cancelling a users membership will not automatically delete an account nor will it remove a bp profile or remove them from the members list. Paid Membership Pro memberships are different than BP users.

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[agidulyan]

username: kleosupport
password: 12345678

[sharmstr]

Did you read this response: https://archived.seventhqueen.com/forums/topic/my-users-not-showing#post-102959

Does this describe whats happening?

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[agidulyan]

You gave me the link to this ticket. Probably it’s a mistake.

[sharmstr]

Its not a mistake. I’m asking if your read that response and if it explains what’s going on with your site.

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[agidulyan]

Do you meant this one: “I will say, based on your description, cancelling a users membership will not automatically delete an account nor will it remove a bp profile or remove them from the members list. Paid Membership Pro memberships are different than BP users.”? Yes, I’ve read.

“cancelling a users membership will not automatically delete an account” – why?

“nor will it remove a bp profile or remove them from the members list”

and: how to resolve it?

[sharmstr]

Yes, that’s the response I meant.

PMPro and BP are different plugins created by different developers. They dont necessarily work together. Kleo adds some BP blocking based on membership level.

You’ll have to ask the PMPro developers how to accomplish what you want.

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[agidulyan]

Why did you decide that it is related to PmPro? I don’t touch it. I meant: I go the standard “Users” and just delete it there. But it is still in BP list. That’s all.

[sharmstr]

That’s what I was asking. If you were cancelling a membership… as in PMPro. Deleting users is not cancelling them. Its just a confusion of terms at this point.

So, lets back up. You are saying that you delete a user in WP Admin and they still show up in /members?

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[agidulyan]

Excactly.

[sharmstr]

You need to activate my account: ACCOUNT PENDING: Your account is currently not active. An administrator needs to activate your account before you can login.

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[agidulyan]

Sorry. Done!

[sharmstr]

1 – Still cant access the members page because you didnt add my account to a membership level.

2 – Couldn’t access wp-admin to set it myself and look at the users.

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[agidulyan]

1 – there is no member page for you, as for many other users. The membership is not required in my case. It means I tried to delete the users who wasn’t taken by PmPro membership.

2 – would you like to get admin access?

[sharmstr]

Please make me an admin so I can see what’s going on.

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[agidulyan]

Done. Please check.

[sharmstr]

Since I dont have network admin access, I cant test for issues fully.

Try the following

1 – Enable the WP 2015 Theme on the community site. Then search for karinamus from the members directory. Let me know if they still show up.

2 – Disable all plugins except VC, K-elements and BP. Then search for karinamus from the members directory. Let me know if they still show up.

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[sharmstr]

Did you resolve this? If not, did you try my suggestions?

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