NEED AN URGENT REPLAY !!

[Mutaz87]

I need an urgent reply , most of the Plugins doesn’t work and the website stop working. When I try to upload the needed plugins through the theme, the website stop working and this message appears “internal error 500”. Also, the theme is slow and heavy. I purchased it before 10 hours and from that time I’ve been working on it, although I used to built other websites with different themes within 2 hours. !!

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[Andrei]

As the error itself says, it’s a server misconfiguration. This error might be triggered by an outdated plugin that you’re trying to use or by any extra code snippets used in the functions.php file and it is not related to our theme.

Please note that the only thing that might make your site “slow and heavy” would be the number of plugins that you’re using and also the quality of your hosting plan.

Some quick fixes that work for the majority it would be to check the integrity of your .htaccess file from the root directory of your site or by increasing the allowed php memory size.
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

If you could post more details about your issue then I could try to help you more.
Cheers

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[Radu]

Hello,

Try to do this : http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

Replace 96 with 256 or 512.

If this doesn’t work, contact your hosting company.

Cheers

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What support service includes ? What not ?

[Mutaz87]

Buddypress
BuddyPress Cover Photo
Paid Memberships Pro
WooCommerce
YITH WooCommerce
bbPress
rtMedia

when I install one of them or all > ( internal error 500 ) in admin control panel and a website

[Andrei]

Can you please change to the default wordpress theme and try to install those plugins again to see if this is an issue coming from our theme or from some bad server configuration ?

Cheers

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[formasirua]

Dear Seventh Queen,
I can’t create a forum, replies a forum.
I have problem with >> Fatal error: Call to undefined function bb_get_id_from_slug() in /home/formasir/public_html/wp/wp-content/plugins/buddypress/bp-forums/bp-forums-functions.php on line 286
in bp-forums-functions.php i have return bb_get_id_from_slug( ‘topic’, $topic_slug );
please help me. URGENT
How to fix it???
Thanks

[Andrei]

Unfortunately this issue seems to be related to the bbPress & BuddyPress plugins files integrity and permisions.
Could you please to manually update or reinstall your this two plugins over ftp, by downloading a copy of them and overriding their files over ftp.

Let me know if you need any more help.
Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Author]

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