New members not getting their activation code

[emmyla]

Hi there,

When my members are signing up it says it needs an activation code that was sent to their email, but they aren’t getting that email.  Can you please tell me how to remedy this issue?

 

Thanks,

Emmy

[Kieran_SQ]

Hi,

Thanks for contacting us about the emails issue you’re experiencing. I can see you’re running BuddyPress 3.1.0 with SweetDate 3.2.2 – we have since released two updates that address issues with the BuddyPress update, including the activation code issue.

Please update SweetDate to 3.2.4 via WP Admin > Dashboard > Updates > Heading: ‘Themes’. You will need to have entered your ThemeForest username and API key in SweetDate Theme Options > Miscellaneous to receive automatic updates. If you haven’t done this already please follow this article on how to do this https://archived.seventhqueen.com/general/article/how-to-get-themeforest-api-key.

Once you have fully updated SweetDate please purge your website cache and any CDN. Then go to WP Admin > Tools > BuddyPress and check the option to reinstall emails.

You can now try registering on your site again and it should work.

Let me know how you get on,

Kieran

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