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I am using Ninja popup which is not working. They said there was a problem with my theme ‘fix the WS error in your WP theme’ Can you help resolve this issue if it is with the theme?
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
To can investigate this first we need that certain plugin then we will be able to estimate e time fix for this
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionAlso let me know if you receive same error message even if you are using a default wordpress theme
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThe plugin is Ninja Popup. Please let me know if you need anything further. I didn’t understand your other comments but I need this resolved.
The second part of the message that you haven’t understand : If you will de-activate Sweetdate theme and you will activate a WordPress default theme what error you receive in console ?
Let me know
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf I change themes to Twenty Sixteen and then change back will I loose any data? Also, how do I see if there is an error? I am not sure how the Popup people got this error.
No, you don’t lose anything, if you have child theme installed you should to activate back the child.
You can check if it’s any error like you have done in first post where you have posted this : http://4motion.pl/zrzuty/2016-09-09_172158.png
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI did check and the popup works fine in the default theme. Please advise. We need this popup to work.
Can you please provide the plugin file to can investigate and maybe fix this on our local environment ?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
Just I’ve tested and it works by default
https://drive.google.com/file/d/0Bxo5b6iHWRMwcHhwSTYxNlhSMk0/view
It means that there is problem between this plugin and another plugin that you are using or with the child theme
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIt doesn’t work with my non-child theme either. This is really frustrating since it works with other themes. Can you give anymore support? This is pretty crappy.
It means that one of your custom development from child theme causes this, support cannot be offered for custom development.
R.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionNo, the plugin DOES NOT WORK with the NON-CHILD theme. The only way the plugin works is WITHOUT this theme. Was there a theme update or why is the plugin working on your theme, but not mine.
I’ve told you in a preview reply it may be a conflict between some of your plugins and the ninja form.
As you can see I’ve tested and it works by default on mine.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionTo check if is a conflict with another plugin that you are using please de-activate all plugins except ninja form and the theme plugins : Buddypress,Revolution Slider,PaidMemberhipsPro.
This way you should see what plugin causes the issue since in my install works.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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