No email for new user

[Real]

Hello,

When a new user sign in to the site, he don’t receive welcome email.  His email are fuctionnal…

Why?

[Kieran_SQ]

Hi,

Please try the following

– Update SweetDate to the latest version. Currently you’re using SweetDate 3.2.6 – the most recent version is 3.2.10
– Update any/all plugins that have updates pending in WP Admin > Dashboard > Updates
– Clear all caching at the server and WordPress level – test again

If the issue is still present check to see if the mail is being generated and if it is leaving the server or being returned as spam. You’ll need to contact your host to check this.

Let me know,

Kieran

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[Real]

Hello,

All is updated but I don’t receive email

[Real]

Hello,

I receive admin email who tell me that a new member is registred, but the user don’t receive the mail for activating his account.

Why?

Thanks,

[Kieran_SQ]

Hi,

Please can you try going to WP Admin > Tools > BuddyPress and check the option ‘Reinstall emails (delete and restore from defaults).’, then press repair items. Once this is complete clear all caches and CDN again and retry.

If this fails please see my original reply about confirming / denying if the mail is being generated or sent/ returned.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Real]

Hello,

It’s working but even if the activating message is translated into French, I receive it in English.

Why?

Thanks,

[Kieran_SQ]

Hi,

Try going to WP Admin > Emails and check all of the emails are in your language. It is possible BuddyPress imported English versions in error (especially so if the admin account that rebuilt the emails has language set to English). You can manually translate / edit the emails there to French.

Thanks,

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Real]

Hello,

In the Email section, “Activate your account” email has the following message:”Thanks for registering!

To complete the activation of your account, go to the following link: {{{activate.url}}}” and I have translate it in French.

But, the message that I receive is “Thanks for registering!
To complete the activation of your account, go to the following link and click on the ‘Activate’ button: http://www.rencontreenligne.ca/about-us/BEtH7JstdIiLovusXOTSIuSF7LrdXSl8/
If the ‘Activation Key’ field is empty, copy and paste the following into the field – BEtH7JstdIiLovusXOTSIuSF7LrdXSl8”

Where is that message?

[Kieran_SQ]

Hi,

If you search ‘activate’ in the Emails area of WP Admin do you have more than one email? If so translate both.

If not, then please update this ticket, in a private reply, with admin credentials for your site so I can take a look.

Kieran.

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[Real]

This reply has been set as private.

[Kieran_SQ]

Hi,

That’s very strange indeed. I will refer this ticket to one of our developers for review. They’ll be in touch with you via this ticket to discuss this BuddyPress issue as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Real]

Hello,

Is it possible that the cause of the problem is created by I adding new user (fake user) with the same browser and IP?

Thanks,

[Real]

Hello,

I have check theme and I see that I not have Parent Theme, I try to istall it but without success.

[Radu]

Hi,

Not sure maybe,

For the activation issue that was a issue with the buddypress plugin in the past and also with a template of our theme, so the resolution for that was updating buddypress to the latest version and also updating the theme to latest version.

IF you have rewritten activation.php file in child theme you will have to re-do it since in that file the change was done.

After you perform this if you don’t have it already you will have to re-install the emails.

For language emails thing, you cannot change the administration dash language and then to translate emails by respective lang ? IF this issue happens also using default wp theme it may be non theme thing.

Cheers
R

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What support service includes ? What not ?

[Real]

Hello Radu,
I have the last buddypress and them version.

[Radu]

I see, wired in this case we need to test if using default theme we encounter the same issue, so just activate the twenty seventeen theme and reproduce this signup and see if activation email comes.

In this case we will found if the issue it’s caused by the theme or by the buddypress plugin itself.

Let me know

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What support service includes ? What not ?

[Real]

Hello,
I have the same problem.

[Radu]

In this case our theme not interacting with that in any way since it’s inactive.

In first instance you can try to delete and re-install buddypress plugin, then check again.

IF the problem persists you will have to contact the buddypress forum support telling them that using default wp theme the activation email persist.

Cheers
R

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What support service includes ? What not ?

[Author]

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