Nothing happens after I click Complete Sign Up on Register page

[trustemedia]

I will keep working on it and looking for a solution in the meantime, but right now, I just tested out my register page and it looks good, but when I click Complete sign up, it reloads the same page with nothing happening.  Thank you for your help.

[trustemedia]

This reply has been set as private.

[Laura]

Hello, did you try using the plugin bp disable activation reloaded ?
You can register but cant activate your account or can’t even register?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[trustemedia]

I have not tried using the plugin. You can’t register at all. When you click “Complete sign up” the page refreshes to the register page. You do not get redirected to the activate page. No email is sent to the registration email. I tried disabling all plugins and a plugin was not an issue. I did try with the twentysixteen theme and I could see the captcha (which you can’t now), and I was directed to the activate screen. However, even with twentysixteen active, although it went farther into the process, the confirmation email was not sent.

[Laura]

Hello, what captcha? Maybe that is the issue, try without the captcha and let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[trustemedia]

I did already. I mentioned I disabled all plug-ins and it made no difference.

[Laura]

Hello how do you test the registration process? Can you tell me how to replicate this issue? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[trustemedia]

I test it the same way anyone else would. I logout, so I can register. Go to http://www.fostertails.org/register. Complete the fields. Click the “Complete Sign Up Button”. The page refreshes as stated above.

Have you tried to complete the registration process so you can see the issue? Did it not happen for you?

[Laura]

Hello, as there is a coming soon page, i cant test it

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[trustemedia]

I left you administrator credentials in a previous response.

[trustemedia]

This reply has been set as private.

[Laura]

Hello, let me explain a bit more, if i want to test the registration process, i cant be logged in, i have to log off and then try to register. So if i log in as administrator, i cant “register” because i am logged in 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[trustemedia]

This reply has been set as private.

[Laura]

Hello, i see the issue, please try the following
1- Disable plugins one by one and test registration, (do not disable required plugins )
2- Save Permalinks at Settings > Permalinks > Post name
3- Disable cache ( if using )and test again

Let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[trustemedia]

I got it working now. Thank you.

[trustemedia]

Sorry for late reply. I moved across the country.

Can you help me with one more thing, please? Is there a way to make the “create an account” button in the header login redirect to the register page when clicked? If so, how would I do that, please. Thank you.

[Laura]

Hello, to do that you will need to edit header.php or just Hide the login link and add yours to the menu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[trustemedia]

I was in header.php and tried a couple things, but I didnt get it to work. Can you tell me which code to replace with my url, please? Thank you.

[Laura]

Hello, at header.php
find

COPY CODE

<li class="header-register-button"><a href="#"><i class="icon-group hide-for-medium-down"></i> <?php _e("SIGN UP", 'kleo_framework'); ?></a></li>

Replace with

COPY CODE

	<li class="header-register-button"><a href="YOUR CUSTOM REGISTER PAGE URL"><i class="icon-group hide-for-medium-down"></i> <?php _e("SIGN UP", 'kleo_framework'); ?></a></li>

Change YOUR CUSTOM REGISTER PAGE URL, for the url to the page to register

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[trustemedia]

Thank you. I got it all working now. I also had to change a piece of code in the general-login-module so the registration wasn’t revealed when clicking “create an account” under the login part of the button. The only thing now is that when you hover over “sign up” on the home page, it disappears instead of having the blue hover color (I think it was blue). Do you know where that may be fixed? Then, that’s it. I’ll be good to go. Thank you.

[Laura]

Hello, try adding this to style.css of child theme

COPY CODE

li.header-register-button a:hover {
    color: #3A79A5 !important;
}

🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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