old version

[PDMuniversal]

for some reason i think my theme hasn’t updated. I noticed because i didn’t see the option to add demo content through the appearance tab i have seen in other post. I have the child theme and my other kleo theme says 2.0 but there is nothing indicating i can update in the wordpress dashboard. whats the best course of action to fix this and get everything up to date without loosing all the settings and customization i have done setup for the site.

[sharmstr]

Themeforest changed their code months ago and the version of Kleo that you’re on isnt compatible with their auto update. Update via FTP. Once you do that, you’ll receive notifications on future updates again.

https://archived.seventhqueen.com/forums/topic/steps-to-update-kleo-theme

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[PDMuniversal]

oh wow. Im not really familiar with using FTP is there perhaps a video or written tutorial?

[sharmstr]

FTP means to copy the files to your server. Your hosting company can assist you with that.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[PDMuniversal]

okay so i would just get them to copy the new wordpress ready file zip into the place of the old one. Or would i need to copy the new updated kleo and child theme into my server as well? Im trying to figure out how to keep all the pages and plugins i have and transfer over.

[PDMuniversal]

also when i look up FTP info they just say to use FileZilla so im guessing this is a task i will have to do myself.

[sharmstr]

Did you read step 2 in the FTP section of the link I sent you? It tells you what you should transfer 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[PDMuniversal]

Thanks a lot! but now i have a problem. I used filezilla and put the new files in and updated everything on the dashboard and checked the website and everything was up and running smoothly. Then the next minue i cant load any page and i am getting this message

“Fatal error: Cannot call overloaded function for non-object in /home/content/p3pnexwpnas03_data03/23/2424023/html/wp-includes/capabilities.php on line 424”

what did i do?

[sharmstr]

What version of PHP are you running? Who’s your hosting company? I googled that error and it seems most people with that same issue is on godaddy.

Also, did you update all of the required plugins after updating Kleo?

Did you clear your server cache or purge your cdn if you have one?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[PDMuniversal]

I apologize for not really being that knowledgeable but i don’t really know about PHP or how to find what version I am running. I am using godaddy and have found others who use the same hosting company with the same problem. I did update the plugins like suggested after updating kleo and i have not cleared the server cache. I do this by getting one of the plugins correct? And for some reason I am not able to install any of the cache plugins.

[sharmstr]

NOOOOO!!! Do NOT install a cache plugin.

Godaddy has caching on their servers. I believe you should have a link in your WP admin menu for clearing the cache. If not, contact godaddy.

I also read those posts about godaddy and many of them indicated that changing the PHP version fixed the issue. You can find out what version of php your site is running by logging into godaddy. Contact them for assistance.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[sharmstr]

Forgot to say that there is no need to apologize 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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