Outdated template

[ajlymlight]

I am getting an empty cart page when I go to ‘View Cart’; however, when I go to the checkout, my items are there.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,
Did you are using child theme ? if yes, try to activate parent theme instead and check if the products appears now using parent theme in the cart.

Let me know

MAke sure to have all updated WP+THEME+PLUGINS

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[ajlymlight]

Actually, it isn’t a problem with the theme. The problem was our cart name was changed from /cart to /tickets. Our host, WP-Engine, caches pages for performance. They automatically include /cart on the exception list. If you have a different name than /cart, you need to contact support at WP Engine to add your cart url to their cache exceptions list.

[Radu]

I see
All good now ?
Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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