Pages missing content after update

[joy]

Hi team, I just updated my WP and my Kleo theme. I have two mirror sites, one is my live site and the other in my sandbox site. The live site looks fine. But my sandbox site is missing content on some of the pages. I’ve tried to copy/paste pages from my live site, and even though I can see all the content in my editor, when viewed on the site, it’s all blank except for the header and menu.

Please have a look and see if you might be able to figure out what the issue is. Thank you.

[joy]

This reply has been set as private.

[Laura]

Hello, i see an internal server error, let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[joy]

I’m looking at the page right now. There is no internal server error.

[Laura]

Hello, tried again, no server error but username invalid

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[joy]

This reply has been set as private.

[Laura]

Hello, the issue is GEO Directory Events plugin

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[joy]

How did you come to this conclusion? Before i go their forums I would like to understand how you arrive at that.

Please keep in mind I have TWO sites, they are identical except for the fact that one is live and one is a sandbox site.

[Laura]

Hello, because i deactivated that plugin and then it worked 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi joymoleta,

I saw that, for example this page: http://sandbox.luckywelivehere.com/activity-2/, right?

In those cases (white page) it’s recommended to enable wp debug to see it’s generated some error related to this.

Below it’s the procedure

Please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[joy]

I was missing a setting in my geodirectory events plugin that caused the issue. It has been resolved. Thank you.

[Laura]

Glad you could resolve it 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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