This topic has 4 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #175600
     gregrusso
    Participant

    When I have Paid Memberships Pro activated, I can not view the Theme Options.  When I deactivate it, I can view it fine.  Have you heard of this problem before?  Any suggestions on how to resolve it?

    Thanks,
    Greg

     

    #175629
     Laura
    Moderator

    Hello, have you tried with other plugins deactivated or using main theme instead of child theme?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #175636
     gregrusso
    Participant

    I deactivated all of the plugins except for Paid Memberships Pro, and still had the same problem. I then switched to the main theme with only that one plugin activated, and still the same. Once I deactivated it, it worked fine.

    #175713
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #175763
     Radu
    Moderator

    Hi,

    That;s wired, if using only parent theme and pmpro you encounter that, please re-download the main files from ThemeForest and re-upload it again. Make sure to delte the initial theme fomr the server maybe has some file corrupted or missing some files.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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