Parent Menu not active/clickable

[danielmoncoeur]

Hi,

The top level/parent level buttons of the primary menu are not active/clickable.

When the mouse is moved over the menu button they drop down as usual and the child menu buttons are clickable/active.

The only active plugins are the ones that came with the Sweetdate theme.

I look forward to hearing your reply.

Thank you, Dan

 

[Laura]

Hello, just tested and they work fine for me, did you resolve it?
Let me know 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[danielmoncoeur]

No unfortunately not.
It’s strange, the problem sill exists on Firefox and Chrome, only in desktop viewing size.
When viewed on a tablet or phone the green menu navigation bar appears and the page links work.
Could there be a bug somewhere? Is there a theme navigation file I can re upload from the install package, to reset the menu?

[danielmoncoeur]

Hi,

Did you manage to find out what the problem is with the menu parent buttons not being clickable?

It’s only happening on the buttons with a drop down menu. So that is the ‘About’ button and the ‘My Account’ button.

I would be grateful for a response.
Thank you

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[danielmoncoeur]

Hi,
I have isolated the problem, it is to do with the background and menu colour code settings causing a conflict with the menu bar in Firefox.
I’ve changed the menu colours and it works again. A very strange bug.
Thank you anyway.

[Radu]

No problem
Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

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