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The website says you’re on version 4.3.2, but I have installed 4.3.3 from Themeforest. Since then, this error has cropped up.
Hello, can you share more details? You updated but it didnt update? Do you have all plugins updated?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
No – I’m saying that I am updated to 4.3.3. I was trying to find the changelog to see what changed, but your website only had up to 4.3.2.
Theme and all plugins–and WordPress is up-to-date.
Numerous users are reporting the “Sorry, an error occurred.” — I tested with my test user, my admin users, etc. and the same thing is happening. Some people seem to be able to reset their passwords.
I’m trying to find out if changes in the theme 4.3.3 affected the password reset system.
Hello, here it is 🙂 https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/6776630#item-description__changelog
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Yes – I found that on my own – on Themeforest.
You’re not answering my question. I’m seeing “Sorry, an Error Occurred.” and known users cannot reset their passwords on my site.
My question is what has changed recently — in the last 2-3 theme updates that could account for this and how do I fix it.
Hello, before anything have you tried to deactivate other plugins and test again? so we can see if its related to the theme or to a third party plugin
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
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