Payment: Paypal

[Ksouth]

Hello, am having issues with membership payment settings,i have configured everything as shown in the photo,i had two cases where members upgraded and paid for $10 each,i got email notification on paypal and theri status changed to standard members but yet there is no cash in my payapl despite PayPal notifying me.

 

Also when ic heck the order page the accounts says deleted or “token” is there any wrong?

 

Question too: anytime i share my theme homepage http://www.findpsonsor.co.ke on facebook,instead dof displaying the homepage image and site description it shows my hosting default page “siteground” i have been in contacted with my hosting for the past 2 weeks and they’ve not been bale to solve it,they say its a bug and not chance or cookies please help.

 

Am afraid if this two issues cant solve am kindly requesting for a refund or simply file dispute on PayPal coz if your theme cant serve the purpose of why i bought it,it makes no sense to me.What is “token” and must i manually approve payment? shoudl i use live or sandbox for paypal? is it paypal express or?? see the images

[Laura]

Hello, what are your payment settings at pmpro? Can you share a screenshot in a private reply?

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[Ksouth]

Hello I would like to get a refund of my money since have tried all that i can to fix the bugs on your themes without success more so with the payment settings,have hired developers still the errors is there have contacted PayPal they’ve confirmed the setting is good and still no payment is reaching my account.

Thank you so much but am no longer interested in working with your theme,please cancel my license and refund my cash back to envato will buy another theme. I dont want to file a dispute on paypal or envato thus why have asked you directly or I can still file a dispute.At this point am 100% not interested with this theme,wasted alot of my money and time.Thank you

[Laura]

Hello, envato handles the refunds, please contact them if you want a refund, but refunds are made if the theme is not working, and payments are related to paid memberships pro if its subscription and woocommerce if its a sho
The theme did not create woocommerce or pmpro. Issues relate to third party plugins are not a reason for refund as our theme did not create those plugins and they are FREE plugins that you can find at wordpress repository, they are included because they are usually used with kleo and works fine with kleo. If for example woocommerce has a bug is not a KLEO issue, is something that should be resolved by the team that created woocommerce 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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