Photos no Open Effect

[phdvirtual]

Hi

I am install e use the demo version and personalize.

But the photo no open with effect lightbox as the demo version.

The photo is open with new window.

The link for my website page with erro: http://www.portfile.com.br/members-grid/dixongalvao/media/

Please help erro.

[sharmstr]

Do you have lightbox turned on? wp-admin -> rtMedia -> Display -> Use lightbox to display media

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[phdvirtual]

Yes

Attachments see.

I have inspect the element code ja in the chrome, a can look erro in the archive http://www.portfile.com.br/wp-content/plugins/buddypress-media/app/assets/js/rtMedia.js?ver=3.7.9

But today look the update rTMedia, and I already did update, but erro continue.

Thanks fo you help

Attachments:

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[sharmstr]

Have you disabled other plugins to isolate the conflict?

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[phdvirtual]

A have test

Now Only instaled plugin: bbpress, buddypress, k elements, revolution slide, rt media and WPBakery Visual Composer

http://www.portfile.com.br/members-grid/dixongalvao/media/

Persist the erro

Thanks

[sharmstr]

Why is the prettyphoto plugin loading? Maybe that’s your conflict?

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This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[sharmstr]

Looks like prettyphoto is part k-elements, but its not loading at all on my site.

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[phdvirtual]

I dont use plugin prettyphoto, need plugin prettyphoto?

No is K elements, i have deactive and the erro persist.

[sharmstr]

Sorry, I’m just digging through the code for you. No, you dont need to install PrettyPhoto. It looks like PrettyPhoto should only be loading if you are using the Front End Editor in Visual Composer. Can you try disabling VC to see if that works?

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[phdvirtual]

I disabled now.

http://www.portfile.com.br/ front page erro

http://www.portfile.com.br/members-grid/dixongalvao/media/ persist erro

But Persist.

Could be some corrupted file in upload? I can climb the js again?

I send for your email admin and password to you see. if you want to?

[sharmstr]

I’m not a Kleo support person. I’m just a user like you trying to help. I would try uploading again. There only differences I can see in our source code is the loading of PrettyPhoto. I’m not sure its causing it, but since they are both lightbox type plugins, I thought it could be the problem.

I guess you’ll have to wait until the Kleo team responds. Sorry I couldnt help figure it out.

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This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[phdvirtual]

Very Tranks for yout Help

[phdvirtual]

I Wait Return for the Support Theme Kleo for my erro no resolve

[Abe]

Hi @phdvirtual
your site is in maintenance and can’t check the problem. The theme does not used Pretty photo for the popup images and it used MagnificPopup. make sure you have the latest theme version installed as well as K-elements plugin. Also try to disable some plugins that might interfere.

Cheers

Thanks @sharmstr

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