PLease Help with the Recent Error

[laprogresiva]

Hello,
I need help desperately! My site at http://www.laprogresiva.org/ is working but as others I get the Fatal Error when I try to get into the dashboard. I have read the posts with the recommended fix but my problem is the my client, who’s in Florida is not knowledgeable on how to download the latest theme from Envato or even how to launch TeamViewer for me to download it. I have her Envato credentials but as I am logging in from Ft Lee, NJ, it requires a security code. My client received the email but the code’s not working.
Any way you can send me the theme directly?
Sincerely,
“Designer Goin’ Nuts”!

[Laura]

Hello 🙂 i understand your issue, can you tell me the version you actually have?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[laprogresiva]

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[laprogresiva]

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[Laura]

Hello, you can use the api key in Theme Options > Theme Update
Please check out the attachment

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

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[laprogresiva]

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[Laura]

Hello, i could log in to the dashboard, also to theme options 🙂 Have you tried another browser, clearing caches & cookies?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[laprogresiva]

Hi Laura,
YEs I did clear my cache, etc and did get in. I checked the Them options for upgrade bit don’t see the upgrade option. Can you help?

[Laura]

Hello, i dont know why this could be happening, the only option is to tell your client how to update it, like this:
Themeforest Account: Downloads
And click on the theme download button, download the installable files only, then in Admin Panel > Themes go to add new > Upload and drop the theme files there

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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