This topic has 8 replies, 2 voices, and was last updated 9 years by Laura.

  • Author
  • #72288
     laprogresiva
    Participant

    Hello,
    I need help desperately! My site at http://www.laprogresiva.org/ is working but as others I get the Fatal Error when I try to get into the dashboard. I have read the posts with the recommended fix but my problem is the my client, who’s in Florida is not knowledgeable on how to download the latest theme from Envato or even how to launch TeamViewer for me to download it. I have her Envato credentials but as I am logging in from Ft Lee, NJ, it requires a security code. My client received the email but the code’s not working.
    Any way you can send me the theme directly?
    Sincerely,
    “Designer Goin’ Nuts”!

    #72368
     Laura
    Moderator

    Hello 🙂 i understand your issue, can you tell me the version you actually have?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #72371
     laprogresiva
    Participant
    This reply has been set as private.
    #72475
     laprogresiva
    Participant
    This reply has been set as private.
    #72647
     Laura
    Moderator

    Hello, you can use the api key in Theme Options > Theme Update
    Please check out the attachment

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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    #72725
     laprogresiva
    Participant
    This reply has been set as private.
    #72833
     Laura
    Moderator

    Hello, i could log in to the dashboard, also to theme options 🙂 Have you tried another browser, clearing caches & cookies?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #73021
     laprogresiva
    Participant

    Hi Laura,
    YEs I did clear my cache, etc and did get in. I checked the Them options for upgrade bit don’t see the upgrade option. Can you help?

    #73234
     Laura
    Moderator

    Hello, i dont know why this could be happening, the only option is to tell your client how to update it, like this:
    Themeforest Account: Downloads
    And click on the theme download button, download the installable files only, then in Admin Panel > Themes go to add new > Upload and drop the theme files there

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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