Pop-up login not working

[leloosh]

Hello,

I have 3 issues:

1. My pop-up login displays but after you enter correct username & password it hangs and does not log you in. There is also no regular login page (non-popup)
2. The register page redirects to the homepage.
3. The scroll wheel only works if you’re logged in.

[Kieran_SQ]

Hi @leloosh,

Sorry to hear you’re having issues.

Issue 1:

I logged in using both Admin and standard user details via the login modal and didn’t experience any issues. Could you please tell me which browser and OS you’re using.

Alternative login methods include wp-login.php, /wp-admin/, using the login widget in your sidebar as well as you can create any page and add the login / register Visual Composer elements. You can also add this to your existing home page.

Issue 2:

When accessing your site and using the menu item ‘Register’ and when using the ‘Create an account’ link in the login modal I am successfully redirected to /register/

Issue 3:

I did experience this issue and I am currently looking into it for you.

I suspect all of these issue you’re experiencing may actually be down to caching, especially since you stated that some of them only happen when logged out.

Please could you clear you cache, disable the caching plugin, purge any service like CloudFlare or MaxCDN. Once you have done that please clear your browser cache (Ctrl+F5) and see if the issue persists.

Please also double check in a private/incognito window.

Thanks,

Kieran.

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[leloosh]

1. I cleared the cache and now the login pop-up is working.

2. You’re right the register page works. It was redirecting only when you’re logged in. MY BAD!!

3. The scroll wheel does not work for non-logged users. I have experimented with different browsers, different PCs, different locations and still it does not work. I hope you look in to this issue.

Thanks for the quick response, Kieran.

[Kieran_SQ]

Hey,

So I have a look around the backend of your site and I can see you’re using the KLEO Child Theme with a few modifications and that you’ve got quite a few plugins installed.

I’ll need you to run some tests, so you’ll either need to put your site into maintenance mode or create a staging copy through your host. During each test please clear your website cache, browser cache (Ctrl + F5) and purge any service like CloudFlare or MaxCDN.

– Turn off caching completely. Does this cause the scroll issue to stop?
– Switch from KLEO Child to KLEO. Does this cause the issue to stop? If so, this will mean your custom code is causing an issue. Please check your PHP error logs for more information.
– Disable ALL plugins. Clear your caches and then enable them one by one, clearing your caches every time.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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