This topic has 10 replies, 2 voices, and was last updated 5 years by Radu.

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  • #215411
     directnet42u
    Participant

    Good morning!

    We used to be able to limit the portfolio videos shown on a page by category.  Recently however, when we select “Show from Category”, the videos do not filter.  Only the most recent are shown.

    We have updated all of the plugins and the Kleo theme, resaved the permalinks, re-saved the portfolio settings, changed the settings-saved-returned the settings-and resaved, but nothing has seemed to work.

    For instance, the YouTube videos on this page should only be from African destinations. https://www.vegantravel.com/destinations/africa/ but it appears to show the most recent videos from any location.

    Let us know what the next steps are please.

    Thanks!

     

    #215462
     Radu
    Moderator

    Hi,

    And suddenly that stop to works how it’s used to be ? Maybe it was related to something else like theme update ? plugin update ? or nothing ?

    I had not seen before similar issue, can you provide wp admin to can take a closer look?

    Cheers
    R

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    #215482
     directnet42u
    Participant

    Thanks for getting Back to us.

    I do think it is related to a Kleo update. We didn’t see this issue until the recent update.
    Here is a better example page (on the previous page, we removed the portfolio option after I posted it):
    https://www.vegantravel.com/destinations/europe/germany/

    All the videos should be filtered on the German video category, but it shows the most recent videos first.

    Also, we noticed that all of the portfolio options where we set a max number of items to show of 9, reverted to showing all items. That is also a big issue as there are hundreds of video portfolio items, so some pages break because of the volume of data being pulled in.

    Once we set them back to show only 9 items, that portfolio option works, but the filter by category doesn’t work.

    I will provide credentials in a supplemental post just below.

    Thanks!

    #215483
     directnet42u
    Participant
    This reply has been set as private.
    #215523
     Radu
    Moderator

    Hi,

    I saw there are multiple germany places that i can i select

    If i select category Germany next to the existing germany and preview the changes

    —-

    It will filter by germany and populating content as it should i think

    Not sure why, it’s the pre-selected germany value the correct one ?

    Try to re-add them and save to test.

    Cheers
    R

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    #215540
     directnet42u
    Participant

    Thanks for taking a look. The post grids have been showing fine, we are having issues with the portfolio filters.

    The videos toward the top of the post should only be from the Germany portfolio category, but it is showing all videos.

    Here is a link to that portfolio category:
    https://www.vegantravel.com/portfolio-category/europe-videos/germany-videos/

    We have tried to set the filter to show all, then switching back to just Germany videos, but that didn’t work. The only way we have discovered to make it work is to select “Exclude categories”, but we have 200 plus categories, and to limit it to just one we would need too many boxes. We use this feature on a bunch of pages, and to exclude all other categories will be a huge task.

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    #215550
     Radu
    Moderator

    Hi,

    I cannot figure out it haves strangely, some users reported a js issue with latest version can you please try the portfolio behaviour using 4.4.2 (see attached) if the issue still continue to happens i will need FTP to take a closer look and to debug the issue.

    Let me know (in a private reply.)

    Cheers
    R

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    #215555
     directnet42u
    Participant
    This reply has been set as private.
    #215598
     Radu
    Moderator

    Hi,

    Fixed!

    Please check and let me know.

    We will release a new theme update and k-element plugin update concerning this issue later today, until then you can copy the files from staging, the theme and the k-elements plugin.

    Cheers
    R

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    #215599
     directnet42u
    Participant

    Great news!

    Thank you! 🙂

    #215691
     Radu
    Moderator

    Have a nice day
    Cheers
    R

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