prettyphoto and image carousel

[mike413]

I recently update my kleo theme to the 4.1 and since this update, I facing an issue with prettyphoto and image carousel.

On the public web site, when I select an image, it open prettyphoto but with the wrong image selected. Also, when a try to click on left or right button it doesn’t scroll left or right but open the photo to prettyphoto instead. Nothing else was set or changed since the update. It was working pretty well with the 4.0.x version.

Any clue ?

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Please provide a page and an admin username and a pass to can investigate this also FTP details

Cheers
R.

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What support service includes ? What not ?

[mike413]

This reply has been set as private.

[Radu]

Hi again

We haven’t touched to the pretty photo function… so.. this issue can be caused by some cache plugin, purge/empty all caches

Cheers
R.

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[Radu]

COPY CODE

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You don't have permission to access / on this server.

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[mike413]

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[mike413]

Weird, because before the update it was working perfectly. I disabled every cache system I had, purged cache browser and such, but the problem remain. There is something related with this update. K-Element or the theme itself.

[Radu]

My country it’s Romania,

Do you have any update available check in wp-admin -> appearance -> install plugins

Let me know

Cheers
R.

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[mike413]

Hi, thanks for your help. But apparently, problem has been solved with the last update.

[Radu]

Ok

Have a nice day

Cheers
R.

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[Author]

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