Problem with the editor of Thrive Leads

[Edu León]

Hello,

We´ve detected a problem with Thrive Leads related with Kleo theme. The thing is that the visual editor of Thrive Leads is not loading well. You can take a look to this video to see how is working

https://youtu.be/aHPTbTpm2zU

 

and here is the error log entries:

 

 

[Fri Jun 15 11:58:12 2018] [warn] [client 188.114.111.47] mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Call to a member function get_cart_total() on null in /var/www/vhosts/productosherbal.com/mx.productosherbal.com/wp-content/themes/kleo/lib/plugin-woocommerce/config.php:1035, referer: https://mx.productosherbal.com/wp-admin/admin.php?page=thrive_leads_dashboard [Fri Jun 15 11:58:12 2018] [warn] [client 188.114.111.47] mod_fcgid: stderr: Stack trace:, referer: https://mx.productosherbal.com/wp-admin/admin.php?page=thrive_leads_dashboard [Fri Jun 15 11:58:12 2018] [warn] [client 188.114.111.47] mod_fcgid: stderr: #0 /var/www/vhosts/productosherbal.com/mx.productosherbal.com/wp-content/themes/kleo/lib/plugin-woocommerce/config.php(1000): kleo_woo_get_mini_cart(), referer: https://mx.productosherbal.com/wp-admin/admin.php?page=thrive_leads_dashboard [Fri Jun 15 11:58:12 2018] [warn] [client 188.114.111.47] mod_fcgid: stderr: #1 /var/www/vhosts/productosherbal.com/mx.productosherbal.com/wp-includes/class-wp-hook.php(286): kleo_woo_header_cart(‘<li id=”menu-it…’, Object(stdClass)), referer: https://mx.productosherbal.com/wp-admin/admin.php?page=thrive_leads_dashboard [Fri Jun 15 11:58:12 2018] [warn] [client 188.114.111.47] mod_fcgid: stderr: #2 /var/www/vhosts/productosherbal.com/mx.productosherbal.com/wp-includes/plugin.php(203): WP_Hook->apply_filters(‘<li id=”menu-it…’, Array), referer: https://mx.productosherbal.com/wp-admin/admin.php?page=thrive_leads_dashboard [Fri Jun 15 11:58:12 2018] [warn] [client 188.114.111.47] mod_fcgid: stderr: #3 /var/www/vhosts/productosherbal.com/mx.productosherbal.com/wp-includes/nav-menu-template.php(220): apply_filters(‘wp_nav_menu_ite…’, ‘<li id=”menu-it…’, Object(stdClass)), referer: https://mx.productosherbal.com/wp-admin/admin.php?page=thrive_leads_dashboard [Fri Jun 15 11:58:12 2018] [warn] [client 188.114.111.47] mod_fcgid: stderr: #4 /var/www/vhosts/productosherbal.com/mx.productosherbal.com/wp-content/plugins/thrive-visual-editor/inc/functions.php(2462): wp_nav_menu(Object(stdClass)), referer: https://mx.productosherbal.com/wp-admin/admin.php?page=thrive_leads_dashboard [Fri Jun 15 11:58:12 2018] [warn] [client 188.114.111.47] mod_fcgid: stderr: #5 /var/www/vhosts/productosherb in /var/www/vhosts/productosherbal.com/mx.productosherbal.com/wp-content/themes/kleo/lib/plugin-woocommerce/config.php on line 1035, referer: https://mx.productosherbal.com/wp-admin/admin.php?page=thrive_leads_dashboard

 

 

Could you help us?

Thank you so much.

[Kieran_SQ]

Hi,

I will assign this ticket to a higher level of support to assist you with your issue. Someone will be in touch with you as soon as they can, Monday to Friday, East European Time.

In the meantime please update this ticket, in a private reply, with admin credentials for your site so we can look into this issue for you.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Radu]

Hi,

Can you please confirm to me if the issue happens if you have ONLY the Thrive Leads plugin active beside the kleo theme(if you have child theme deactivate it by activating the parent) ?

Try to delete the theme and to re-download again and to install it again. IF it’s the same please provide FTP + wp admin to can take a closer look.

Cheers
R

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What support service includes ? What not ?

[Edu León]

Hello

Can you please confirm to me if the issue happens if you have ONLY the Thrive Leads plugin active beside the kleo theme(if you have child theme deactivate it by activating the parent) ?

Yes.

Try to delete the theme and to re-download again and to install it again.

We can´t do it because we will lose the theme settings. It´s the last version of Kleo. This error is happening in other site with the same plugin and the same version of Kleo.

Thank you so much.

[Radu]

Hi,

Other user reported the same, until we investigate the issue, you can use a previous version of the plugin, it should work. can you please provide the plugin version with the issue please ?

Cheers
R

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What support service includes ? What not ?

[Edu León]

Hello,
The version of Thrive Leads is 2.0.39
Yesterday Thrive Leads have updated but the problem persists.
Thank you for your effort.

[Radu]

This reply has been set as private.

[Edu León]

Hello,

FTP
—-
host: 91.146.102.159
User: seventhqueen
pass: Ebbk95*0

Wordpress
———
https://mx.productosherbal.com/wp-admin
user: seventhqueen
pass: Y6dUvk7lA&CyJNgH#7yu#cSZ

Please, don´t modify any setup if possible.
Thanks.

[Edu León]

This reply has been set as private.

[Radu]

Hi,

Please replace this file content : wp-content/themes/kleo/lib/plugin-woocommerce/config.php

with the content of this : https://pastebin.com/raw/8jFV8RCc

The fix will be also included in next theme update

Let me know

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

What support service includes ? What not ?

[Edu León]

Thanks. Now it works.

[Radu]

Great
Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

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