Problem with theme registration system

[AdamK]

Hi

I am having a problem registering my Kleo theme for updates. When I put in my correct credentials I am receiving the following error:

“ERROR: It seems you have not purchased the theme from the added account. Please check the credentials provided!”

I have contacted ThemeForest who have said the following:

“I checked your account and confirmed that your purchase code is being detected by the system and it is valid, however, it seems that the API integration tool of the author is having an issue. As much as I personally would love to help you with this, I am unable to do so given that we do not have access to the website database of the author. 🙁 I would recommend for you to try reaching out to them so they can further assist you with your request.”

Please can you look into this so myself (and probably other users) can activate their theme.

Many thanks.

 

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

If you have enavato toolkit plugin installed, de-activate and delete it,

Download a new copy from here: https://github.com/envato/envato-wordpress-toolkit install it again, and add the username and apikey

Let me know

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

Posts