This topic has 31 replies, 7 voices, and was last updated 9 years by sharmstr.

  • Author
  • #39930
     awake
    Participant

    Hello!

    I have a problem with VC, can not move the items with the mouse. I disabled all plugins and the problem is still present. Please Help !!!

    Thanks

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    #39932
     awake
    Participant

    Even with the latest update the problem is still present.

    Wordpress: 4.1
    Visual composer: 4.3.4
    Theme: 2.3.1

    #39981
     sharmstr
    Moderator

    You need visual composer 4.3.5. Its in the full download on theme forest.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #39992
     PDMuniversal
    Participant

    I’m having the same issue. Your saying download the oleo package again? There no way to update the plugin from dashboard?

    #39993
     awake
    Participant

    Oh yes it is true that it is separated lol…

    it’s ok it works well, Thanks sharmstr!!!

    #39995
     awake
    Participant

    @PDMuniversal

    VC plugins, Revolution Slider and K-Elements are separated in the pack KLEO.(plugin folder)
    Downloads all the KLEO pack on Themeforest and overwrites the VC files by FTP.

    Best Regards!

    #40007
     sharmstr
    Moderator

    @pdm – Since its bundled with Kleo, there’s no “update” functionality. You can either FTP the files up to your server as @awake has suggested, or do it the way I do it. I disable VC, then delete it, then readd it using the newest zip file. Its faster than waiting for all the files to FTP up to the server.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #40929
     Jayjay
    Participant

    @sharmstr – I am looking to upload the latest VC files as you suggested but need a little more guidance. I have downloaded the full Kleo theme and found where the VC files are kept.
    My next step was to disable VC and delete it from my admin section and then add these new files. I have attached a photo of a screen grab because I am not sure which files to add. I dont see a ZIP file anywhere? Would I be correct in thinking we are talking about the js_composer.zip file???

    Am I doing the right thing here or does themeforest have the latest version of VC somewhere to download.

    Please can you assist me in getting this working, its very frustrating not being able to use the drag and drop facility.

    Thank you Jason

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    #40938
     lappanion
    Participant

    I am having the exact same issue :(.. Would be great to have things update with one click as other plugins do…

    #40952
     Jayjay
    Participant

    @lappanion, I decided to go out of my comfort zone and deleted the VC files as mentioned above and uploaded the latest js_composer.zip file (as found in my theme download) and it all works fine now. I was a little worried because they werent called the same things. Thanks support, sorry had no patience this time 🙂

    #40971
     lappanion
    Participant

    thanks man 🙂

    it worked ok but would still be nice for the future to skip a step 😉

    #41838
     aaronjames
    Participant

    I tried the above: deleting VC and uploading js.composer. However this did not work for me. The VC is not working.

    This is the second time this has happened. The first time I reinstalled the theme, however, I don’t want to do that again because I had to do a lot of repairs.

    What can I do to repair the VC and hopefully stop this?

    #41839
     sharmstr
    Moderator

    What version did you upload? Did you try disabling all other plugins?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #41840
     aaronjames
    Participant

    Yes, the newest version.

    #41841
     sharmstr
    Moderator

    respond privately with credentials and a link. I’ll take a look.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #41845
     aaronjames
    Participant
    This reply has been set as private.
    #41847
     sharmstr
    Moderator

    Where is the server located? Its incredibly slow. Its take well over a minute to load any admin pages, if they load at all.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #41848
     sharmstr
    Moderator

    I was able to set the primary menu. No error message.

    Oh, the error is on the front end.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #41938
     aaronjames
    Participant

    No, there is 4 error messages on chrome.

    functions.php on line 289

    However, when you un-check all menus so that no menu is set, the error goes away. When you set the menu to main menu it comes back.

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    #41981
     aaronjames
    Participant

    the error has something to do with bread crumbs.. line 289

    $breadcrumb_data = ”;
    error if( $show_breadcrumb )
    ———-> {
    $breadcrumb_data = kleo_breadcrumb(array(
    ‘show_browse’ => false,
    ‘separator’ => ‘ ‘,
    ‘show_home’ => __( ‘Home’, ‘kleo_framework’ ),
    ‘echo’ => false
    ));
    }

    #41982
     aaronjames
    Participant

    playing around with all the settings I still cannot fix this issue. If no menu or one the side menu is checked off, then there is no error on line 289 on the theme-functions.php

    This whole issue started yesterday with the VC to working which seems to a common issue with this theme. I could my hoping provider (GoDaddy, yes slow b/c its only the deluxe hosting) to troubleshoot and they disabled all the plugins. Upon re-enabling them all, then this problem starting occurring.

    so this error is clearly with the them and therefor I connect seem to solve it. Asking for help on this matter.

    #41983
     sharmstr
    Moderator

    Do you have debugging turned on and set to display? If so, they are just warning and should go away if you turn debugging display off. The menu actually works from what I was able to see.

    The actual warning is not from breadcrumbs, its from the implode on the menu classes.

    COPY CODE
    
    $css_target = preg_match( '/\skleo-(.*)-nav/', implode( ' ', $item->classes), $matches );
    

    Also, if it were me, I’d clean up all of the kleo installs and run kleo from a folder called kleo.

    I went back in this morning, but its impossible to do any testing because your site keeps timing out… at least from my location.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #41985
     aaronjames
    Participant

    Ok, I have solved the issue. IT was a conflict with menus. I have a plugin that apparently has an option to add to menu. Therefor, they were conflicting.

    Mark this has not the templates fault, but a 3rd party plugin. However, please update me on the VC fix if any will be coming in newer versions.
    Thanks.

    #41988
     sharmstr
    Moderator

    VC Fix? There is no known issue with VC. My guess is that your site is too slow. I had similar issues with VC and a ton of other things when I was hosting with godaddy. Move your site. You’ll be happy you did.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #42463
     fally81
    Participant

    Can someone please help with with this issue. I have deleted the Visual Composer plugin as suggested above, then I uploaded the plugin from the recent files from Theme Forrest and it still doesnt work. Can you let me know what steps I need to take to get Visual Composer working again?

    #42464
     sharmstr
    Moderator

    @fally81 What exactly is going on?

    A known working configuration is as follows

    WP 4.1
    VC 4.3.5
    Kleo 2.3.1
    K-Elements 2.3

    If you have those version installed and you’re still having issues, disable all other plugins and see if the issue persists. I can’t stress this enough. Plugin compatibility, or lack of compatibility, is the number one cause of most issues.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #42588
     fally81
    Participant

    Yes, I have the correct plugin editions. I have removed plugins and its still not working. Is there a way to fix this issue. I built most of the site, and then it stopped working. I would like to finish building the website instead of starting over from scratch.

    #42836
     fally81
    Participant

    When I click on the edit button of the website, the edit pop up screen doesnt show.

    Also, how do I disable the preloader for the frontend of the editor. When I try and edit the page that way, it just hangs at the preloader screen.

    #43259
     fally81
    Participant

    Can someone please contact me to help me fix this issue? Im working on a deadline, and I would like to finish building the site. I have disabled and reloaded the plugins and that didnt fix the problem. Can you let me know what steps to take?

    #43261
     sharmstr
    Moderator

    Respond privately with a link an credentials so I can poke around.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #43265
     fally81
    Participant
    This reply has been set as private.
    #43267
     sharmstr
    Moderator

    I just disabled all plugins that aren’t supplied by Kleo and it works. Now you need to figure out which plugin causes the issue.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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