This topic has 2 replies, 2 voices, and was last updated 9 years by kitchensetc.

  • Author
  • #49384
     kitchensetc
    Participant

    Hello. I just purchased and installed the Kleo theme and I’m having problems with a few plugins. For both the WooCommerce and Visual Composer I get the following 3 messages:

    The plugin does not have a valid header. Destination folder already exists. Plugin install failed.

    I also get the message, “Please update rtMedia template files if you have overridden the default rtMedia templates in your theme.”

    Please advise. Thanks.

    #49386
     sharmstr
    Moderator

    The second one you can dismiss.

    You need to delete the woocommerce and js_composer folders on your server. Both should be in wp-content/plugins. Then try to reinstall them. You can do so by going to plugins and choosing to upload. Both install zips are in the plugins folder in the full download zip file from Theme Forest.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #49415
     kitchensetc
    Participant

    Excellent, all good now. Thank you!

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