problems with the api code

[mcgeebrian]

Hi I purchased the kleo theme and installed it okay on wordpress multisite however I had problems with the hosting and so tried to reintall on another hosting account when it came to adding the api code into the backend of the theme it would not take it i got a message saying: <span style=”color: #2b2e2f;font-family: ‘Lucida Sans Unicode’, ‘Lucida Grande’, Tahoma, Verdana, sans-serif;font-size: 14px”>ERROR: It seems you have not purchased the theme from the added account. Please check the credentials provided!</span>

<span style=”color: #2b2e2f;font-family: ‘Lucida Sans Unicode’, ‘Lucida Grande’, Tahoma, Verdana, sans-serif;font-size: 14px”> so now what do i do I need this theme to build a social networking site for my boss. i bought the theme through envato market purchase code</span>
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<li class=”t-body -size-m” style=”font-size: 14px;line-height: 1.5;margin-bottom: 16px;padding: 0px”><span class=”item-support__purchase-code” style=”color: #454545;font-weight: bold”>74948913-bff3-4c0e-80eb-c30afd141a62 </span>- 6 Oct 2016 <span class=”e-text-label–reversed -color-grey-light -size-s” style=”text-align: center;padding: 4px 4px 3px;font-size: 9px;line-height: 12px;background-color: #dedede;color: #545454;border: 1px solid #dedede;font-weight: bold”>REGULAR LICENSE</span>
<li class=”t-body -size-m” style=”font-size: 14px;line-height: 1.5;margin-bottom: 16px;padding: 0px”>my envato user name is mcgeebrian
<li class=”t-body -size-m” style=”font-size: 14px;line-height: 1.5;margin-bottom: 16px;padding: 0px”>

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<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px” align=”right” valign=”middle”>6 Oct 2016 11:07:44 BSTTransaction ID: 18V55584YR849345N</td>
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<span style=”font-weight: bold”>Dear omarshinken,</span>
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<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px” valign=”top”><span style=”font-size: 14px;color: #c88039;font-weight: bold”>You sent a payment of $44.86 USD to Envato Pty Ltd.</span></td>
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It may take a few moments for this transaction to appear in your account.

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<td id=”yui_3_16_0_ym19_1_1477044103970_3950″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;padding-top: 15px” align=”left” valign=”top” width=”50%”><span style=”color: #333333;font-weight: bold”>Merchant</span>Envato Pty Ltdhelp@market.envato.com</td>
<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;padding-top: 15px” valign=”top”><span style=”color: #333333;font-weight: bold”>Instructions to merchant</span>You haven’t entered any instructions.</td>
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<td id=”yui_3_16_0_ym19_1_1477044103970_3965″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;border-top: 1px solid #cccccc;border-bottom: 1px solid #cccccc;border-right: none;border-left: none;color: #333333;padding: 5px 10px !important” align=”left” width=”350″>Description</td>
<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;border-top: 1px solid #cccccc;border-bottom: 1px solid #cccccc;border-right: none;border-left: none;color: #333333;padding: 5px 10px !important” align=”right” width=”100″>Unit price</td>
<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;border-top: 1px solid #cccccc;border-bottom: 1px solid #cccccc;border-right: none;border-left: none;color: #333333;padding: 5px 10px !important” align=”right” width=”50″>Qty</td>
<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;border-top: 1px solid #cccccc;border-bottom: 1px solid #cccccc;border-right: none;border-left: none;color: #333333;padding: 5px 10px !important” align=”right” width=”80″>Amount</td>
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<td id=”yui_3_16_0_ym19_1_1477044103970_3969″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;padding: 10px” align=”left”>Envato Market</td>
<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;padding: 10px” align=”right”>$44.86 USD</td>
<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;padding: 10px” align=”right”>1</td>
<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;padding: 10px” align=”right”>$44.86 USD</td>
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<td id=”yui_3_16_0_ym19_1_1477044103970_3975″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 390px;text-align: right;padding: 0px 10px 0px 0px”><span style=”font-weight: bold”>Subtotal</span></td>
<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 90px;text-align: right;padding: 0px 5px 0px 0px”>$44.86 USD</td>
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<td id=”yui_3_16_0_ym19_1_1477044103970_3979″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 390px;text-align: right;padding: 0px 10px 0px 0px”><span style=”color: #333333;font-weight: bold”>Total</span></td>
<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 90px;text-align: right;padding: 0px 5px 0px 0px”>$44.86 USD</td>
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<td id=”yui_3_16_0_ym19_1_1477044103970_3981″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 390px;text-align: right;padding: 20px 10px 0px 0px”><span style=”color: #333333;font-weight: bold”>Payment</span></td>
<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 90px;text-align: right;padding: 20px 5px 0px 0px”>$44.86 USD</td>
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<td id=”yui_3_16_0_ym19_1_1477044103970_3983″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 390px;text-align: right;padding: 10px 10px 10px 0px”>Charge will appear on your credit card statement as ‘PAYPAL *ENVATO MKPL’Payment sent to help@market.envato.com</td>
<td id=”yui_3_16_0_ym19_1_1477044103970_3992″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 90px;text-align: right;padding: 20px 5px 0px 0px”></td>
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<td style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px”></td>
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<tr id=”yui_3_16_0_ym19_1_1477044103970_3986″>
<td id=”yui_3_16_0_ym19_1_1477044103970_3985″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 390px;text-align: right;padding: 20px 10px 0px 0px”>From amount</td>
<td id=”yui_3_16_0_ym19_1_1477044103970_3987″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 90px;text-align: right;padding: 20px 5px 0px 0px”>£36.41 GBP</td>
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<td id=”yui_3_16_0_ym19_1_1477044103970_3994″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 390px;text-align: right;padding: 0px 10px 0px 0px”>To amount</td>
<td id=”yui_3_16_0_ym19_1_1477044103970_3988″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 90px;text-align: right;padding: 0px 5px 0px 0px”>$44.86 USD</td>
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<td id=”yui_3_16_0_ym19_1_1477044103970_3990″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;width: 590px;text-align: right;padding: 0px 5px 0px 0px” colspan=”2″>Exchange rate: 1 GBP = 1.23209USD</td>
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<td id=”yui_3_16_0_ym19_1_1477044103970_3995″ style=”font-family: arial, helvetica, sans-serif;font-size: 12px;border-spacing: 2px;color: #757575;padding-bottom: 20px;padding-left: 10px”><span id=”yui_3_16_0_ym19_1_1477044103970_4014″ style=”padding-left: 10px”>Invoice ID: 23a9da24e99b4100b76e7928d456b4f1</span>

please can you help sort this out as I cant continue with the project my boss is paying me to complete</td>
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[Laura]

Not marked as solution

[Radu]

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[Author]

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