product gallery zoomed and thumbnails pixelated

[viadsworld]

Hi,

I have two weird issues that I cant seem to figure out.

1. when you first land on the product page the gallery image is zoomed in but after you click to the next image it zooms out to display the entire image.

How can I make is so there no zoom on the image?

2. The product gallery thumbnails images are a bit pixelated. Not sure why?

how can fix this?

appreciate the support

Thanks

[Laura]

Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
Thanks! 🙂

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[viadsworld]

Hi Laura,

Thank you

[Andrei]

Please provide us a link to the page where this happens so we can give a closer look.

Thanks.

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[viadsworld]

Hi,

Here’s the link

http://iheartthenight.com/marketplace/restaurants/sprinter/

Thanks

[viadsworld]

Hi,

It’s bee two weeks (11 days to be exact) trying to get an answer. I understand your load. But I would like to fix this, How can I fix this?

Cheers

[Radu]

Hi,

It was a bug and will be fixed in next update.

Until then, use this fix by replacing manually these 2 files :

wp-content/themes/kleo/woocommerce/single-product/product-thumbnails.php

wp-content/themes/kleo/assets/js/app.min.js

Then go to woocommerce -> settings -> product -> display -> Single Product Image set your desired size.

Sorry for inconvenience

Best regards

Radu

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[viadsworld]

Followed all instructions.
still Not working!

Thanks

[Radu]

Hi,

We have released version 3.0.8 with this issue fixed.

Backup theme settings and update theme and plugins.

Regards

Radu

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[viadsworld]

I installed the new 3.8 version still same issue. Can you please check to see if there is something wrong with my setup.

user: testadmin
pass: HG5fP7v4xj2ZFgwVoA8cC(Qu

[Radu]

Hi,

The credentials are not correct.

Can you please try to add a new product with 4-5 images same ratio to see the behavior ?

Regards

Radu

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[viadsworld]

Hi,

Just tested it again same results. also the creds are correct just copy and paste password.

testadmin

HG5fP7v4xj2ZFgwVoA8cC(Qu

[Radu]

Hi,

I added a test product i see that it’s ok please look and confirm here : http://iheartthenight.com/?post_type=product&p=8083&preview=true

The product it’s saved as draft you need to be logged in to can see the product.

Cheers

RAdu

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[viadsworld]

Yes,

I see it, but it still looks exactly the same. The thumbnails are still still blurry! Compared to the larger images, the larger images are much more vivid than the thumbnails. The smaller images should actually better quality base on the fact that they are being condense.

Also compared to the images on the Kleo demo site (which I attached ) vs the ones ones on our site there’s a huge difference in quality.

Cheers

[Radu]

Hi,

The pixelated thumbnails it was caused by a Product Thumbnails image size ( http://iheartthenight.com/wp-admin/admin.php?page=wc-settings&tab=products&section=display ) on Product Images -> Product Thumbnails -> the size it was 90×90 now i puted 180 x 180

The thumbs it shows ok now.

Cheers

Radu

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