Profile fields layout issue…

[leukste]

I’m using the open registration form from S2Member Pro. The submitted (registration) data is populated correctly in the profile, but the fields are not formatted like they should. They’re all displayed on one line (see attachment 1).

Furthermore, the field data isn’t showing up at all under the “About me’ tab (see attachment 2).

It’s all working fine with other themes, so this seems Sweet Date related.

I found a forum post with a similar problem in the Kleo forum. They found a workaround, but I prefer to correct this issue in Sweet Date and not in S2Member. Besides that, the workaround doesn’t provide a solution for the missing fields under the ‘About me’ tab.

https://archived.seventhqueen.com/forums/topic/user-profile-field-names-on-new-lineparagraph

I hope that somebody knows how to fix this issue. Many thanks in advance!

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[leukste]

Thanks for letting me know, Laura!
Below two screenshots, to clarify (a part) of the problem. First screenshot is of Sweet Date and the second one of a other theme.

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[leukste]

Oeps, something went wrong with the attachment…

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[Radu]

Hi leukste,

Can you please provide a dummy account to can see the behaviour ?

Cheers

Radu

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What support service includes ? What not ?

[leukste]

This reply has been set as private.

[leukste]

Did you receive my last message (and the url)? 🙂

Thanks!

[leukste]

@radu 🙂

[Radu]

Hi,

Yes i’ve received the messages,

I’ve looked at your website and i see that is require some dedicated amount of time to can made an integration with the plugin.

It seems that the S2Memeber Pro is not compatible with our sweetdate, in that way you should hire a web developer to can help you with the integration or if you know do it by yourself.

Sorry for inconvenience.

Best Regards

Radu

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What support service includes ? What not ?

[leukste]

That’s a bummer to hear. I purchased Sweetdate because S2Member was often advised as a alternative for Paid Members Pro.
Is the incompatibly regarding the profile field code or more of a styling kind?

Thanks for looking into it.

[leukste]

I imagine your theme Kleo uses the same code as Sweetdate and therefore isn’t compatible with S2Member Pro also?

[Radu]

Hi,

I’ve just talked with my colleagues and they said the s2Member should be compatible with both themes sweetdate and kleo , and that your layout problem might not be caused by s2Member.

Please try to disable s2Member to see if the profile fields looks the same and make sure that the modifications that you have made are not the cause of the layout problem.

Cheers

Radu

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What support service includes ? What not ?

[leukste]

Thanks for your message, Radu!

Disabling S2Member does make the profile fields disappear totally.
However, editing the profile fields results in normal formatted dropdown boxes. Please see the attached image.

It seems that some (css) styling is causing the layout issue’s. But that doesn’t explain why those profile fields aren’t visible in the tab ‘About me’ next to the profile photo.

Thanks!

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[Andrei]

That’s because buddypress by default hides all the fields that aren’t completed, it’s somehow logic, why would you like to display fields without values ?

Please note that this is not related to our theme and involves modifications of buddypress plugin template files.

Cheers

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[leukste]

Thanks for your message, Andrei, but I think your reply was meant for my other topic about displaying profile fields without values?

https://archived.seventhqueen.com/forums/topic/display-profile-fields-even-when-theyre-empy

[Andrei]

Indeed, sorry for the confusion, I’ve read your current thread again and from what it seem s2Member somehow interfers with the buddypress profile/fields interface. It’s only s2Member plugin that you’re using or any other addons on top of it ? Also did you have any custom modifications active on your site ?

If you can please provide me a wp admin user and a ftp account so I can give a closer look at what’s not working correctly .

Looking forward.

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[leukste]

This reply has been set as private.

[Andrei]

Now I can’t identify any issues, is this fixed or was generated by some custom modifications that you might have made ?

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[leukste]

Thanks for the message, Andrei.
Because of the layout/styling issue’s with the S2Member Pro profile fields, I’ve decided to use Buddypress profile fields. That’s why there aren’t issues visible.

If there’s a solution for this problem with S2Member Pro, please let me know, because I prefer to use the S2Member fields instead of the Buddypress fields.

Thanks for looking into it!

[Andrei]

Well, then you have omitted to provide us vital information which would have eased the reply on your issue.

We didn’t made any special integration for s2Member BuddyPress profile fields, that’s why they were rendered without any style, and in which case you should create this styles by your own.

This is not exactly an issue, it’s just a missing styling, I think s2 should have come with some default styles but dunno why they don’t apply.

If you have programming skills or a developer available this should be an easy task …

Please let me know if I can help you with anything else.

Cheers

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[leukste]

Which vital information do you mean?

Because S2Member hasn’t got any issues with other themes, I didn’t expect that this would be the case with Sweetdate.
Besides that, this styling issue already exists since march 2015 with some Kleo customers.

https://archived.seventhqueen.com/forums/topic/user-profile-field-names-on-new-lineparagraph

But thanks for looking into it.

[Andrei]

As I already said, we didn’t approached any advanced integrations on the s2Member plugin.

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