Profile piture problem

[Revo80]

Dear Guys,

I have 2 problems.

1) Profile pictures do not fit into the square.

2) Take photo with cam function does not work.

I need urgent assistance and the document is attached.

Thank you.

 

[Revo80]

File is attached.

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[Kieran_SQ]

Hi,

Please update this ticket, in a private reply, with newly created admin credentials (in English US or UK) so I can look into this for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Revo80]

This reply has been set as private.

[Kieran_SQ]

Hi,

I am unable to login using the details you provided, please review the details and ensure they’re correct. If the definitely are then please change the password to the account and update this ticket with the new password.

ERROR: The username or password you entered is incorrect. Lost your password?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Revo80]

This reply has been set as private.

[Kieran_SQ]

Hi,

I have logged into your site and found that you have taken the BuddyPress 3.0 update. SweetDate is not yet compatible with BuddyPress 3.0 and by installing the update it introduces many errors and bugs. It will be difficult to see whether the issue is with BuddyPress 3.0 or SweetDate on your site but I will notify the developers of a potential issue with the update in the areas you said you were having issues.

To restore normal functionality to your site please do the following:

Restore BuddyPress 2.9.4
– Download BuddyPress 2.9.4 here https://downloads.wordpress.org/plugin/buddypress.2.9.4.zip
– Extract the .zip folder on your computer
– Connect to your site via SFTP / FTP and navigate to /wp-content/plugins/
– Delete the contents of the /buddypress/ folder within /wp-content/plugins/
– Upload the contents of the extracted .zip file into the /buddypress/ folder
– Clear your website cache, CDN and your front-end cache (Ctrl+F5)
– Await an update to SweetDate for BuddyPress 3.0

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Revo80]

ok,
i will try and inform you
thank you

[Author]

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