This topic has 4 replies, 2 voices, and was last updated 11 years by Laura.

  • Author
  • #59289
     cali82
    Participant

    Hello=)

    Recently I got an email that my site has malware, but normally it is because the plugins need updating as well as the wordpress files. They blocked me from accessing my wordpress admin panel, so I have to do it via ftp. I already deactivated the plugins, but I do not know how to update the wordpress files without messing it up. Is there any way you can assist me. I would really appreciate it.

    Thanks!

    #59310
     cali82
    Participant

    the updated the wp-content and wp-includes folder, but I still can’t get anything to show up. I am not sure what else I need to do? I also dectivated the plugins.
    Here is my log in:
    162.144.106.152
    frenchr6
    Cannes123foofy!@#

    I can’t seem to access my wordpress panel.
    frenchrivieraconnect.com/wp-admin
    Foofy123!

    Please assist. If you could assist me I will be more than happy to donate.

    Thanks!

    #59549
     Laura
    Moderator

    Hello, i will need access to your ftp, maybe you have a corrupted .htaccess
    Please share your ftp credentials and i will check it out 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #59606
     cali82
    Participant

    Hello=)

    162.144.106.152
    frenchr6
    Cannes123foofy!@#

    Thanks!

    #59932
     Laura
    Moderator

    Hello, can you access now?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
Viewing 5 posts - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.

Log in with your credentials

Forgot your details?