This topic has 5 replies, 2 voices, and was last updated 8 years by Andrei.

  • Author
  • #91887
     samv
    Participant

    I have contacted all people and they redirect me to theme developer ofr Reduce http requests.

    “As this usually requires the attention of the person who developed the theme, you may get in touch with them. “

    #91919
     Andrei
    Moderator

    I don’t know if it’s a solution to blame it on our theme, your site runs on wordpress and the issue might stand in any of plugins you’re using into your wordpress site or any other thing.

    I can help you find out if it’s a theme problem, but you will have to provide me more details, request logs or any technical information about a real issue, and firstly explain why you got to think it’s a theme issue.

    Looking forward.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #91925
     samv
    Participant

    My friend , there is nothing to be angry . I have received a related issue who asked me to contact theme developer and there is no harm in it to asking kleo support as we expect from you to ,

    Please tell me what details you required so I try to get it for you .

    #91928
     Andrei
    Moderator

    No angry involved 😀

    You can start by sharing what issue you were tracking when you got the recommendation to contact us.
    Some examples of the amount of requests or the place where they happen and under what circumstance will help me understand the issue better.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #92051
     samv
    Participant

    We want to make our site speed to open in 1 sec . this is the goal .

    Second , please understand us also we are no more your client but kleo family , I really dont enjoy opening ticket and asking support until i dont find the answer or cannot able to solve issue on my own after trying . been very loyal we want kleo to be very strong in every aspect coz there are stages when a person buy theme he is just user but when start using it become family by joining the track of success together. We are understand your support and community and it will be done by using it , and Its my right to share what problem I am facing becuase it could highlight issue .

    I personally suggest you to create a new category for new user with standard question they face problem so they directly go to it and find what they looking.

    #92090
     Andrei
    Moderator

    Hi @samv, we really appreciate your support, but please understand that making a wordpress site loading that fast is not extremely easy and depends on a lot more things beside the theme itself. There are caching solutions that can be taken into consideration, optimisation of images, deactivating any unneeded plugins, minifying your page resources and so on, and most important you’ll also need a very good hosting plan, usually a mid-size vps plan would be required.

    This optimisation process is pretty custom and fully depends of what your site contains and how you’re using it and very important, how many plugins you have active.

    We are in the process or rebuilding our documentation in the near future and of providing a knowledge base section which will also contain guidance on what to do in such cases, but it will be just something basic.

    In your case, if you don’t have a developer to help you with this optimisation tasks I recommend you to find and hire one, is pretty important to know what tools to use in the optimisation process for best results.

    Please let me know if I can help you with anything else.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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