This topic has 8 replies, 3 voices, and was last updated 7 years by Abe.

  • Author
  • #151983
     tourmonkee
    Participant

    Please refund my purchase price plus support.  I am very unsatisfied.

    #152056
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #152073
     Abe
    Keymaster

    Hello, what problemes have you encountered?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #152118
     tourmonkee
    Participant

    Abe,

    Thank you for contacting me.

    I have not been able to upload the theme to my wordpress. I extracted the files sweetdate.zip and sweetdatechild.zip I was able to upload the sweetdatechild.zip file but not the sweetdate.zip

    I tried to do it in the usual way to upload a theme. I unzipped the themeforest package containing the zip files. I placed the two zip files, including the sweetdate.zip on my desktop. I went to wordpress themes –add a theme–upload a theme–selected the sweetdate.zip file from the desktop and clicked the button to upload it. I saw the percentage of upload on my screen to to 100%, then got the error message “do you really want to do this….please try again”.

    I tried that several times. I increased the php.ini settings to make sure there was enough room to upload a file that size…less than 10mg.

    #152212
     Abe
    Keymaster

    Hi, there is something you must be doing wrong. Please give me admin credentials and FTP access.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #152274
     tourmonkee
    Participant

    I finally managed to upload it directly to the server.

    #152308
     Abe
    Keymaster

    Great. How did you manage to do it?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #152343
     tourmonkee
    Participant

    I used the file manager feature on my godaddy hosting account. I had the godaddy people walk me through the process on the phone.

    #152453
     Abe
    Keymaster

    I saw you replied to the email instead of adding the reply here, please use this page to add replies. Related to Revslider you don’t need a license since it is bundled with the theme and it doens’t have to be activated. https://archived.seventhqueen.com/general/article/bundled-plugins-license-activation-questions

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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