This topic has 9 replies, 3 voices, and was last updated 6 years by Radu.

  • Author
  • #203810
     peterkilaba
    Participant

    Hi, I have register with facebook enabled on my site, the problem is when I try to login on mobile device, I get an  error ” Can’t Load URL: The domain of this URL isn’t included in the app’s domains. To be able to load this URL,add all domains and subdomains of your app to the App Domains field in your app settings”. On laptop and desktop it works fine. I”ve settings on my facebook correctly set. Can you help please. Thanks..

    #203866
     Kieran_SQ
    Moderator

    Hi,

    Can you check for me that you have the latest update to KLEO (4.3.10) and K Elements (4.3.5.1)? If you do not then please update both, completely purge the website cache and mobile browser cache, then try again.

    Thanks,

    Kieran

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    #204285
     peterkilaba
    Participant

    Thanks, I have updated kleo,k-elements and clear cache but still getting same error message. Please help..

    #204293
     Kieran_SQ
    Moderator

    Hi,

    Can you please update this ticket, in a private reply, with screenshots from your Facebook App. I need to check what you have entered for all fields in the tabs ‘Settings > Basic’ and ‘Settings > Advanced’.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #204294
     peterkilaba
    Participant
    This reply has been set as private.
    #204301
     Kieran_SQ
    Moderator

    Hi,

    Thanks for sending the screenshots for the advanced tab, but I also need to see the basic tab too. Please share screenshots for that tab in the ticket so I can review the settings.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #204453
     peterkilaba
    Participant
    This reply has been set as private.
    #204463
     Kieran_SQ
    Moderator

    Hi,

    All of your settings look correct to me from the screenshots so I am going to refer this ticket to one of our developers for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

    In the meantime please share login details for your site in a private reply as they may be needed.

    Thank you for your patience,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #204499
     Radu
    Moderator

    Hi,

    Cannot see any issue they seems to be ok.

    On my localhost i had tried to login with fb and it works the same also on the demo, try to re-create the app again if you cont it’s already verified.

    The important thing it’s to have your domain into Valid OAuth Redirect URIs

    If it’s the same create new app just to test… setting the app like this one.

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #204500
     Radu
    Moderator

    Hi,

    Cannot see any issue they seems to be ok.

    On my localhost i had tried to login with fb and it works the same also on the demo, try to re-create the app again if you cont it’s already verified.

    The important thing it’s to have your domain into Valid OAuth Redirect URIs

    If it’s the same create new app just to test… setting the app like this one.

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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