error: theme is corrupt and crashes

[brenfauc96]

I recently purchased the BuddyApp theme and when installing it alerts that the theme is corrupt and crashes the site. I tried contacting my hosting provider and reinstalled WordPress and same thing happened more than three times. I like the design and layout but this is a bit frustrating when the files don’t work.

[Radu]

Hi,

If you have downloaded the main theme package you will need to unzip it first and then go to /Main Files/wordpress and you will need to upload theme from there.

Buddyapp install tutorial : https://www.youtube.com/watch?v=tAhEgg1Kyxk

Buddyapp install documentation : https://archived.seventhqueen.com/documentation/buddyapp

Cheers

Radu

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What support service includes ? What not ?

[Abe]

Hello, the theme upload process should be fairly easy and you are probably just missing a step. Please see Radu links and if you can’t handle it we will gladly take a look and see what you are doing wrong.

All the best

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[brenfauc96]

Site is working in full capacity. Sorry for the frustration! Operations were mistakenly renamed in the files. Thanks! Great platform!

[Abe]

Awesome. Glad to hear that.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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