reset password issue

[Walther]

Hello!

I have an issue with the reset password option.
When people come on the homepage, go to “log in” and then click on “forgot password”,
an email is sent to them.

However, in the email that is sent, there is no link to actually reset the password. There is only a link to the homepage.

But, when I get the standard wordpress login window, then i get a “styled” email with my logo and everything, and there is a link to reset it.

So, it seems like there are 2 different systems to reset the password.

It´s important that the first option is working properly, as members will not see the standard login window.

Can you help me out please?

Please see screenshots

Thanks in advance!

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[Laura]

Hello, can you share an user and admin credentials so i can test it? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Walther]

This reply has been set as private.

[Laura]

Hello, as i see you have a lot of plugins, could you try to deactivate one by one and test if the link is sent?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Walther]

Hi!

The issues was indeed related to a plugin
(above the fold optimisation)

[Laura]

Hello, glad you found it 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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