Reset Password Link appears to be Invalid – triggers a loop and users can’t reset their password

[willsykora]

When my users attempt to reset their password (https://covailnt.com/#show-login and select lost password), they get a link to reset their password ( https://covailnt.com/resetpass/) but even when they put in a new password, they get this error: “Your password reset link appears to be invalid. Please request a new link below.” and it just loops, the link they get takes them to the screen where they attempt to reset their password, where they get the error message.

Any help would be awesome! 

 

 

[Radu]

Hi,

Did you encounter the same if you will de-activate the child theme and all plugins? if no it means one of those causes that enable them back one by one and check again.

Make sure to have all things updated.

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[willsykora]

Yes, that’s my first step in troubleshooting this

[Radu]

If you said that with all plugins off and child theme inactive you receive that please provide wp admin credentials + ftp to can debug that further it may be needed to deactivate all..

If you hadn’t de-activate all plugins it might be related to theme my login check this : https://wordpress.org/support/topic/password-reset-issues-3/?replies=38

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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