Reset Password link not sending emails

[chrisbehnke]

I am having an issue where no user can reset their password.  They click the login button and the popup comes up.  They hit the reset password link and enter their email, but the email never gets sent.  I have tried turning off all plugins, issue persists.

I have been successful at manually entering in the URL to get to the backend forgot password form and the email sends fine from there.  I am not sure what else I can try on my end.

[Laura]

Hello, have you tried disabling some plugins that could be creating an issue?
Have you tried using an STMP plugin?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[chrisbehnke]

In the first post I stated: “I have tried turning off all plugins, issue persists.”
There is no plugin conflict.

When I switch back to the default wordpress Twenty-Fifteen theme the reset password emails get sent meaning the server is configured properly to send emails. The email gets sent regardless of the plugins active.

With those pieces of information the only thing it could be is the theme.

So with all plugins off and only the sweetdate theme active there is nothing to get in the way.

Unless you are saying that the theme by itself can’t use the wordpress email function and I have to configure a specific one for it.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[chrisbehnke]

Thank you for your response.

When should I hear from the next support representative?

[Andrei]

Hi @chrisbehnke, I’ll be running some tests on your wordpress install to see what’s going wrong and I’ll let you know what I’ve found out asap.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Andrei]

Hi,

Unfortunately your test site isn’t available anymore, can you please update the provided credentials ?

Looking forward.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[chrisbehnke]

This reply has been set as private.

[chrisbehnke]

Have you gotten the chance to take a look yet?

[Andrei]

The issue was most probably generated by some plugin that you’re using, it was removing the ajaxurl js variable and that made the reset password call to fail. I have added a small code in your functions.php file to help re-define the ajaxurl, tested and everything works just fine now.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Happiier]

This reply has been set as private.

[Author]

Posts