Responsive ‘hamburger’ menu closes too quickly

[guy_morton]

Hi, on my site when it is sized for a mobile phone the responsive menu (hamburger style) closes as soon as you have clicked on it so that you can’t select anything off it. Any idea what might be causing that?

[Kieran_SQ]

Hi,

Thanks for contacting us about issue you’re facing with the hamburger menu item. When I check your site using the console (F12) I can see you have several errors relating to autoptimize and Google tag manager.

Please disable autoptimize to see if the issue the issue goes away, make sure to purge the website cache, CDN and local cache to see these changes. Additionally as this is a mobile issue you will likely need to completely clear your mobile browser data (except for passwords and form data) as mobile data caching can be incredibly aggressive.

KLEO is compatible with autoptimize so this is likely to do with a secondary plugin or your jQuery options within autoptimize.

Thanks,

Kieran

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[guy_morton]

I have turned off google tag manager (wasn’t using it yet anyway) and also deactivated autoptimize. From my recollection the problem existed before I installed that anyway. I’m pretty sure I’ve cleared all the caches and the problem still exists. Could you take another look please?

[Kieran_SQ]

Hi,

To take a closer look I’ll need admin access. Please update this ticket with admin credentials in a private reply.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[guy_morton]

This reply has been set as private.

[Kieran_SQ]

Hi,

I have logged into your site and spent some time trying to debug the issue but I cannot seem to pinpoint it, therefore I will refer this ticket to a developer who will in touch with you as soon as they can, Monday to Friday, East Europe Time.

In the mean time please try disabling all plugins to see if the issue persists

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Radu]

Hi,

just go to wp-admin -> downlaods -> settings -> Misc settings -> Disable Style & Script
-> check bootstrap JS

That’s all

Let me know

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What support service includes ? What not ?

[guy_morton]

Thank you, that fixed it!

[Radu]

Great
Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

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