Rev Slider Plugin is Causing White Screen After KLEO Last Update

[Ayoade]

Am I the only one facing this problem? Immediately after I updated my KLEO theme to the latest version, I attempted to update REV SLIDER also. The next thing I saw was a white screen in all my pages including wp-admin pages.

I immediately logged in via FTP and deleted REV SLIDER, and everything now works well except the sliders; and I need to get them working.

When I set debug to TRUE, here’s what I see:

Notice: bbp_setup_current_user was called incorrectly. The current user is being initialized without using $wp->init(). Please see Debugging in WordPress for more information. (This message was added in version 2.3.) in D:\home\site\wwwroot\wp-includes\functions.php on line 3622 Notice: bp_setup_current_user was called incorrectly. The current user is being initialized without using $wp->init(). Please see Debugging in WordPress for more information. (This message was added in version 1.7.) in D:\home\site\wwwroot\wp-includes\functions.php on line 3622 Notice: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use
__construct()
instead. in D:\home\site\wwwroot\wp-includes\functions.php on line 3457

I am not a core programmer. So, I really don’t understand what this means or what to do.

Please help me out!

[sharmstr]

Those are just warnings and have nothing to do with the problem. My guess is that you dont have enough memory allocated. http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

You need at least 128mb but probably more depending on what plugins you have installed.

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[Ayoade]

I just checked:

My local value for memory limit is 500M and my master value is 128M. I will try increasing the memory limit in the mean time.

[Ayoade]

Hi, I’m still waiting for a response. I’m running WordPress on Azure. Kindly check my php info and tell me what should be changed, and if possible, point some useful articles of tools to me.

Here is the link – http://afrimash.com/phpinfo.php

Thanks.

Looking forward to your help.

[sharmstr]

I was waiting for you to respond since you said “I will try increasing the memory limit in the mean time.” Did you increase the memory allocated to WordPress? Are you sure your hosting company will actually allocated the full 500mb to PHP so you can use it in WP?

Did you try enabling revslider after setting debugging to true? You didnt make that clear so I’m asking.

Have you checked your server error logs after enabling revslider?

Have you looked for plugin conflicts?

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[Ayoade]

Sorry, I didn’t know debug will still show info on the white screen.

Here’s what I got:

Fatal error: Uncaught exception ‘Exception’ with message ‘Insert query error – Duplicate entry ‘0’ for key ‘id’
—
Query: INSERT INTO wp_revslider_css (handle, settings, hover, params, advanced) VALUES (‘.tp-caption.Restaurant-Display’, ‘{\”hover\”:\”false\”,\”version\”:\”5.0\”,\”translated\”:\”5\”}’, ‘{\”color\”:\”#ffffff\”,\”text-decoration\”:\”none\”,\”background-color\”:\”transparent\”,\”background-transparency\”:\”0\”,\”border-color\”:\”transparent\”,\”border-style\”:\”none\”,\”border-width\”:\”0\”,\”border-radius\”:[\”0\”,\”0\”,\”0\”,\”0\”],\”skewx\”:\”0\”,\”skewy\”:\”0\”,\”scalex\”:\”1\”,\”scaley\”:\”1\”,\”opacity\”:\”1\”,\”xrotate\”:\”0\”,\”yrotate\”:\”0\”,\”2d_rotation\”:\”0\”}’, ‘{\”color\”:\”#ffffff\”,\”font-size\”:\”120px\”,\”line-height\”:\”120px\”,\”font-weight\”:\”700\”,\”font-style\”:\”normal\”,\”font-family\”:\”Roboto\”,\”padding\”:[\”0\”,\”0\”,\”0\”,\”0\”],\”text-decoration\”:\”none\”,\”background-color\”:\”transparent\”,\”background-transparency\”:\”1\”,\”border-color\”:\”tran in D:\home\site\wwwroot\wp-content\plugins\revslider\includes\framework\functions.class.php on line 14

[Ayoade]

Also, I’m currently using Microsoft Azure (bizspark package) with MySQL set up on a virtual machine. So, I expect the php info to be very correct.

[sharmstr]

I know some sliders built with version 4x dont work with 5x. Perhaps that’s the issue. Maybe try resaving the slider? Let me know if that works. If not, I’ll hand this off to one of the devs that has access to revslider support.

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[Ayoade]

You don’t understand. As soon as I install Revslider, I get a white screen so that I am unable to view any of my pages or dashboard. That means I cant even resave any slider.

Right now, the only way I am able to view my site is by deleting rev slider through ftp.

Also, I don’t know if any plugin is conflicting with revslider since the site turns white exactly after updating revslider (initially) or by installing the slider.

I have tried installing in two ways – via ftp and directly from the prompt at the top of the dashboard. Both ways give me white screen.

Please help me before going on leave. Thanks.

[sharmstr]

Got it. Lets look a the db error. Can you go into php admin and look at the settings for the ID field in the revslider_css table? It should be set to auto increment.

Also, what version of mysql are you running?

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[sharmstr]

btw – what version of rev slider are you trying to install? Just want to make sure its 5.0.8.5

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[Ayoade]

I am not using CPanel though I was able to connect to ftp with FileZilla. So, I’m not particularly sure how to retrieve that in the azure server.

MySQL version? I installed MySQL 5.6 (Community version)

[Ayoade]

Right now, I am attempting to install revslider using the Tab for Install Plugins under Appearance in my dashboard.

The version I tried via ftp is 5.0.8.5 , and I still got a white screen.

[sharmstr]

You need to use phpadmin to connect to your db to see how that column is setup. You dont need cpanel for that.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[sharmstr]

*mysqladmin

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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