revolution slider error

[maxdestefano]

Hello,

I am running KLEO theme version 4.2 and revolution slider 5.4.1 but I can’t do basic operation like changing settings of an existing slider (imported from the DEMO) or create a new slider.

When I create a new slider I insert the title and alias, but when I click “SAVE” I get “filed slider ID should not be empty”.

The same happens when I try to edit the general settings of an existing slider (it seems that this is related with the general settings page).

Could you please advise?

Thanks

Max

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Try to add a number like 678

In the marked area

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[maxdestefano]

Hello,

Yes I already tried to insert a number in the proper field but I had no success.

Besides, if I try to create a new slider, I am getting a similar error regarding the Title instead of the Slider ID.

Thanks,
Max

[maxdestefano]

Hello,

I found out the problem was related to a php variable configuration, that was set to a number which was too small for your theme.

Thanks anyway for your support. You can close the ticket.

Max

[Radu]

Ok then

Have a nice week

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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