rtmedia and http error on download video

[sealagency]

Hello,

I have a problem when i want download a video .mp4 on the profile of user with rtmedia:

A very little (1Mo) mp4 can be download, but more big file send error message, see attached file, why?, where change this? I have not found.

ditto for the pictures or audio files, where can i change the download limit?

Thanks

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[sealagency]

i change my php.ini : i add

COPY CODE

[php]
memory_limit = 100M
upload_max_filesize = 20M
post_max_size = 20M
max_execution_time = 250
default_socket_timeout = 250
max_input_time = 250

No result!

[Laura]

Hello, you could use http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[sealagency]

hello Laura,

Thanks,

I add in wp-config.php
define('WP_MEMORY_LIMIT', '100M');
My file mp4 size is 14.5Mo
my php.ini :

COPY CODE

[php]
memory_limit = 200M
upload_max_filesize = 100M
post_max_size = 100M
max_execution_time = 250
default_socket_timeout = 250
max_input_time = 250

The php.ini is in the rot of site

i even add in .htaccess
php_value memory_limit 100M

I have again the same error

[Laura]

Hello, try to go to rtmedia settings, and you will see file size restrictions, try to play with it and see if its fixed.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[sealagency]

Hello,

In rtmedia->settings i have not setting file size …
I have the rtmedia embedded whith sweetdate, may be in rtmedia pro?

[Laura]

Hello, can you share with me wp admin access?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[sealagency]

This reply has been set as private.

[Laura]

Hello, i would also need your website link to log in , thanks 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[sealagency]

This reply has been set as private.

[sealagency]

This reply has been set as private.

[Laura]

Hello, can you create a file in your root folder and name it phpinfo.php then inside of it put:

COPY CODE

<?php

// Show all information, defaults to INFO_ALL
phpinfo();

?>

Then go to yourwebsite.com/phpinfo.php
And search for your memory limit and tell me what it is , thanks 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[sealagency]

I get in summary

COPY CODE

max_execution_time	60	60
max_file_uploads	20	20
max_input_nesting_level	64	64
max_input_time	60	60
max_input_vars	1000	1000
memory_limit	128M	128M
post_max_size	8M	8M
file_uploads	On	On
upload_max_filesize	128M	128M
upload_tmp_dir	no value	no value

All the php core value

COPY CODE

Directive	Local Value	Master Value
allow_url_fopen	On	On
allow_url_include	Off	Off
always_populate_raw_post_data	Off	Off
arg_separator.input	&	&
arg_separator.output	&	&
asp_tags	Off	Off
auto_append_file	no value	no value
auto_globals_jit	On	On
auto_prepend_file	no value	no value
browscap	no value	no value
default_charset	no value	no value
default_mimetype	text/html	text/html
disable_classes	no value	no value
disable_functions	pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,	pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,
display_errors	Off	Off
display_startup_errors	Off	Off
doc_root	no value	no value
docref_ext	no value	no value
docref_root	no value	no value
enable_dl	Off	Off
enable_post_data_reading	On	On
error_append_string	no value	no value
error_log	no value	no value
error_prepend_string	no value	no value
error_reporting	22527	22527
exit_on_timeout	Off	Off
expose_php	Off	Off
extension_dir	/usr/lib/php5/20121212	/usr/lib/php5/20121212
file_uploads	On	On
highlight.comment	#FF8000	#FF8000
highlight.default	#0000BB	#0000BB
highlight.html	#000000	#000000
highlight.keyword	#007700	#007700
highlight.string	#DD0000	#DD0000
html_errors	On	On
ignore_repeated_errors	Off	Off
ignore_repeated_source	Off	Off
ignore_user_abort	Off	Off
implicit_flush	Off	Off
include_path	.:	.:
log_errors	On	On
log_errors_max_len	1024	1024
mail.add_x_header	On	On
mail.force_extra_parameters	no value	no value
mail.log	no value	no value
max_execution_time	60	60
max_file_uploads	20	20
max_input_nesting_level	64	64
max_input_time	60	60
max_input_vars	1000	1000
memory_limit	128M	128M
open_basedir	/var/www/vhosts/sd-65366.dedibox.fr/:/tmp/	/var/www/vhosts/sd-65366.dedibox.fr/:/tmp/
output_buffering	4096	4096
output_handler	no value	no value
post_max_size	8M	8M
precision	14	14
realpath_cache_size	16K	16K
realpath_cache_ttl	120	120
register_argc_argv	Off	Off
report_memleaks	On	On
report_zend_debug	On	On
request_order	GP	GP
sendmail_from	no value	no value
sendmail_path	/usr/sbin/sendmail -t -i 	/usr/sbin/sendmail -t -i 
serialize_precision	17	17
short_open_tag	On	On
SMTP	localhost	localhost
smtp_port	25	25
sql.safe_mode	Off	Off
sys_temp_dir	no value	no value
track_errors	Off	Off
unserialize_callback_func	no value	no value
upload_max_filesize	128M	128M
upload_tmp_dir	no value	no value
user_dir	no value	no value
user_ini.cache_ttl	300	300
user_ini.filename	.user.ini	.user.ini
variables_order	GPCS	GPCS
xmlrpc_error_number	0	0
xmlrpc_errors	Off	Off
zend.detect_unicode	On	On
zend.enable_gc	On	On
zend.multibyte	Off	Off
zend.script_encoding	no value

It’s not the value of my php.ini on site root directory why ?

COPY CODE

pat@sd-65366:~/loonao.com$ ls -la
total 228
drwxr-x---  7 pat psaserv  4096 Jan 14 12:13 .
drwx--x--- 14 pat psaserv  4096 Jan 13 19:01 ..
drwxr-x---  4 pat psacln   4096 Nov 25 14:42 album
-rw-r--r--  1 pat psacln    917 Jan 12 22:07 .htaccess
-rw-r--r--  1 pat psacln    236 Nov 20 23:18 .htaccess-copie
-rw-r--r--  1 pat psacln    418 Dec 20 14:46 index.php
-rw-r--r--  1 pat psacln     68 Jan 14 11:53 info.php
-rw-r--r--  1 pat psacln  19930 Dec 20 14:46 license.txt
-rw-r--r--  1 pat psacln    219 Jan 12 17:04 php.ini
.......

[sealagency]

Hello,
Concluded

COPY CODE

pat@sd-65366:~/loonao.com$ cat php.ini
; Modifs pour la taille des fichier downloadés sur le site
[php]
memory_limit = 200M
upload_max_filesize = 100M
post_max_size = 100M
max_execution_time = 200
default_socket_timeout = 200
max_input_time = 200

COPY CODE

pat@sd-65366:~/loonao.com$ cat .htaccess
# BEGIN WordPress multisite
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]

# add a trailing slash to /wp-admin
RewriteRule ^([_0-9a-zA-Z-]+/)?wp-admin$ $1wp-admin/ [R=301,L]

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ - [L]
RewriteRule ^([_0-9a-zA-Z-]+/)?(wp-(content|admin|includes).*) $2 [L]
RewriteRule ^([_0-9a-zA-Z-]+/)?(.*\.php)$ $2 [L]
RewriteRule . index.php [L]
# END WordPress multisite

# protège le fichier config
<FilesMatch ˆwp-config.php$>
 order allow,deny
 deny from all
</FilesMatch>

# interdit l'accès aux répertoires
Options All -Indexes

# interdit l'accès aus fichier .htaccess
<Files .htaccess>
order allow,deny
deny from all
</Files>

php_value memory_limit 100M
php_value upload_max_filesize 200M
php_value post_max_size 200M
php_value max_execution_time 2000

Thanks

[Abe]

Hi @sealagency so that fixed it?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[sealagency]

Hello Abe,

Unfortunately not!

I am very sad…

It’s not that? : post_max_size 8M 8M
my video files is about 10Mo

Thanks

[Abe]

Please contact rtmedia support with your issue since is plugin related and they should know better

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[sealagency]

Hello Abe,

I posted at rtmedia, but only on user-to-user support, i bought rtmedia with sweetdate, i have not rtmedipro.
If you do not find, I can not see rtmedia users find, and I do not have access to Premium Support.

Continuing to seek I found it in /var/www/vhosts/sd-655366.dedibox.fr/logs/loonao.com/error.log this lines:

COPY CODE

[fcgid:warn] [pid 27190] [client 82.243.107.180:45996] mod_fcgid: stderr: PHP Fatal error:  Call to undefined function groups_get_group() in /var/www/vhosts/sd-65366.dedibox.fr/loonao.com/wp-content/plunt/plugins/buddypress-media/app/main/RTMedia.php on line 1092, referer: http://loonao.com/members/pickwick/media/video/

 [fcgid:warn] [pid 25689] [client 82.243.107.180:55385] mod_fcgid: stderr: PHP Fatal error:  Call to undefined function groups_get_group() in /var/www/vhosts/sd-65366.dedibox.fr/loonao.com/wp-content/plunt/plugins/buddypress-media/app/main/RTMedia.php on line 1092, referer: http://loonao.com/members/pickwick/media/music/

I need help from you or rtmedia!

Thanks

[sealagency]

Hello Abe,

Continuing to seek, i found causing the problem.

The cause is post_max_size php.ini parameter

The local php.ini for my site is located in /var/www/vhosts/system/mysite.com/etc I didn’t know that, i thought the local php.ini is on root repertory of my site… But a php.ini file in root has no effect!

With
post_max_size = 20M
I can download a file of 20Mo :))
And no error in my /var/www/vhosts/myserver.dedibox.fr/logs/loonao.com/error.log

Thanks

[Author]

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