RTMedia Lighbox Broke

[Holmey]

Hi,

I’m having problems with the lightbox on RTMedia, with when you click on it, below being what you see.

I’ve checked what settings I can find, (with it looking like like it’s a height issue).

Can anybody help me here please, I’ve been doing so much head scratching on this issue that I’m going to end up with a bald patch.

Highest regards,

Holmey

[Laura]

Hello, can you share a link so i can test it? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Holmey]

Would be able to do, but the page in question is blocked to non logged in and registered users.

The link is http://www.coffeeshoprx.com, if you register,I will open the account up so that you will be able to see the problem, with to say the least is frustrating as we are almost ready to go live with the site.

[Laura]

Hello, please share an user account as you have registration disabled in your website

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Holmey]

This reply has been set as private.

[Laura]

This reply has been set as private.

[Holmey]

I’ve tried deleting it and adding another image and it’s still the same, it seeming that when an image is uploaded, a link to the image is not being forwarded to RTMedia for the lightbox even though when you copy the link in the lightbox it does point to the image.

I’ve tried uploading another image and it’s still the same, with the route to the new source image being http://coffeeshoprx.com/wp-content/uploads/rtMedia/users/1/2015/06/IMG_20150610_102621-320×240.jpg and the image being exactly there the route says, (from File Manage: wp-content/uploads/rtMedia/users/1/2015/06), and the image being there.

It seems to be intermittent now, some images OK, some not, (with that being after deleting and reinstalling both RTMedia & Buddypress).

This is getting frustrating, over a week with premium support for a premium product and still no solution to what is an obvious problem that is causing major delays on this project, not what I expect from “Premium” support 🙁

Any other suggestions please?

[Laura]

Hello, i’m trying to help you in an issue not related to our theme, because its related to rtMedia, a third party plugin, please be patient 🙂
Will go into the issue and let you know

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Laura]

Hello, seems like the issue is resolved now, i reactivated your plugins, it seems like one of them is creating a conflict from time to time, if it happens again, try deactivating one by one as it seems that it conflicts with rtMedia plugin.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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