rtmedia preview link not working after last update of buddyapp

[trashmin]

We had purchased the rtmedia preview link plugin and it was always working fine in combination with buddyapp.

After the last update of buddyapp to 1.5.7 it showd the preview below the post but doesnt include the preview in the post itself.

rtmedia already checked it out and on our environment it was working fine on the default theme.

buddyapp now includes a bypass embed code ?

when I look in the backend at trashless the post I see

<!– Bypass embed –>testing http://www.thehospages.com<!– Bypass embed –>

In the standard theme it is good and the classes are added to the post.

hallo dit is een test

<div class=”rtmp_final_link”>

<div class=”rtmp_link_preview_container”><a href=”http://thehospages.com/” target=”_blank” rel=”noopener”><img src=”http://thehospages.com/logo.png” /></a></div>

<div class=”rtmp_link_contents”><span class=”rtmp_link_preview_title”><a href=”http://thehospages.com/” target=”_blank” rel=”noopener”>thehospages</a></span></div>

</div>

What is happening here and how can this be resolved?

 

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

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Always happy to help you 🙂

[Radu]

Hi,

Where i can see the issue happening ? in a activity ? can you please link a activity with that bug ?

Can you please check if the bug continue to happens if you activate parent theme instead the child ?

Let me know
Cheers
R

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What support service includes ? What not ?

[trashmin]

The bug also happens in parent theme. with the provided inlog you can put in an url in the activity
https://www.trashless.earth/activity/ and press on post update

Then you see it below in preview. but after posting only the url is visible.

[trashmin]

The link http://www.thehospages.com is posted in the parent theme. on
https://www.trashless.earth/activity/

And on https://www.trashdating.org/members/rtmedia/activity/
it posts the preview with image.

[Radu]

Buddyapp theme :

Default theme :

They are look the same (last post), did you had solved ?

They are behaving the same buddyapp vs default

Cheers
R

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[trashmin]

But it should not behave like this vs buddyapp default. it should behave in a way that you see the thumbnail and description of the url in the post. Exactly as is shown in the preview modus below the post.
when you post it the preview is not submitted and when viewing the post you only see the url.

see https://www.trashdating.org/members/rtmedia/activity/
how a post looks like after post update with a standar theme.

With the previous version of buddyapp everything worked fine.

[trashmin]

here an example of the post on a standard theme in the attach

Attachments:

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[Radu]

Hi,

I see, not sure how to deal with this since i don’t have that plugin, can you please provide ftp access ? to can try to find a solution ?

Cheers
R

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[trashmin]

Dear support here the ftp access SFTP
http://ftp.trashless.earth
username: trashless
pw: geheim020#

kind regards
arthur

[Radu]

Hi,
IT works the ftp but cannot see access under https://www.trashdating.org/ i will test and debug here

Can you please provide the ftp from there please?

Cheers
R

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[trashmin]

This reply has been set as private.

[Radu]

This reply has been set as private.

[trashmin]

The link preview is still not working even after a few updates of the system. what needs to be done to have this plugin working for buddyapp plugin ?

I now make printscreens of the youtuve video to have the activity feed acceptable but when clicking on the post the plugin does work ?

https://www.trashless.earth/activity/

https://www.trashless.earth/tl_walk/interview-with-jon-from-green-team-el-valle/

kind regards
Arthur

[Radu]

Hi,

If i click on the video embed i’m directed to the activity video url and i can see the video.

here :

Cheers
R

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[trashmin]

Yes you are right but the video embed is not in the activity feed itself. it just shows the url where you can click on. the url should have been translated to what you see in the post.

[Radu]

Hi,

At this moment i shared a video on the activity and it’s playable directly from there :

I’ve deactivated this plugin to test “rtMedia Activity URL Preview” and the video can be played, if i activate the plugin and i share only a preview or a link remains there.

This it’s not a theme issue, ask the plugin author about that, as you can see the video behaves as it should without plugin.

Cheers
R

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[Author]

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