Script error blocks upload function

[netzochtornell]

Hi!

I can’t upload or change photos on the site.

My IT guy says there is an error in a script file moxie.js.

This is what he told me:

It’s actually an error in open source script used by theme developer, I won’t be able to fix it as I don’t know what classes and ids were used for mapping the script with the theme. I think you should contact the theme developer for it. The file causing error here is moxie.js that comes with a script called plupload.

Would be great if you can help me fix this. Thanks! /Marcus

[Laura]

Hello, that is a bit weird, can you specify where that happens? At media library, at user profile at posts featured images..?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[netzochtornell]

Hi!

This problem is when trying to change profile picture and cover photo on profiles and groups.

/Marcus

[Laura]

Hello, the error doesnt come from the theme, as shown at the console, it comes from wordpress itself ( see attached ) this could be a plugin conflict or a problem with wordpress, the user you shared doesnt have admin permission so i can’t do much, please allow admin access so i can check it out better 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

Attachments:

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[netzochtornell]

Hi!

I’ve checked now and it says that the user is administrator?!

Or is it something with the FTP?

[Laura]

Hello, try by adding this to functions.php of child theme

COPY CODE

function include_default_jquery() {
	wp_deregister_script('jquery');
	wp_enqueue_script('jquery', site_url() . '/wp-includes/js/jquery/jquery.js', array(), null, true);
}
add_action('wp_enqueue_scripts', 'include_default_jquery', 5000);

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[netzochtornell]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

moxie.js not comes from our theme files, to can find out if it’s something related to the theme there may be needed to de-activate the KLEO theme and to activate default wp theme twenty seventeen

.

If still you encounter the same issue it meaning that has nothing to do with out theme and the issue comes from a plugin or something else.

Did you have somehow plupload plugin ? if yes this may be the cause you do test 2,having theme activated like until now de-activate the plugin and check again.

Let me know

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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