Search doesn’t find members

[jmb597]

Hi, I was hoping to come here and read other people’s tickets but when I click on them, it says I can’t reply and doesn’t allow me to read.  Anyway, so now Im writing a ticket and I hate to do that if this was already asked.

My site isn’t out there yet, but I had my sister register and when I look for her on search, she doesn’t come up.

 

Thank you!!

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Make sure the profile fields to be correct checked.
The tickets are marked as private and that’s the reason for you cannot read them, but if you will give me the link I will allow you to read.

This can happen in this case using sweetdate or kleo themes.

If one of the fields that are already used in the search form are deleted can cause that.

But you are using buddyapp so the above advice it’s not applicable, make sure your sister account has been logged in into the site at least once cuz the account remains inactive until then.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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