Search Filter Does Not Work

[bluelaserdesign]

I have found yet another bug. 🙁

 

To replicate:

1. Visit https://ampmusicians.com/musicians/

2. You will see three users. Each user has defined some “skills” using the profile fields. (These are displayed in a red label on each user tile)

3. Use this info to attempt to filter the search results using the search filter mechanism.

4. Results are not filtered and displays all users no matter what filter options are selected.

 

This doesn’t not work at all and I require a fix for the search filter. Please respond with a fix.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

You encounter the same if you are disabling child theme ?

Also make sure to have latest theme version.

Try also to de-activate plugins to see if that it’s caused by one of the plugins.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[bluelaserdesign]

Wow! Typical support response. You want me to jump through all these hoops while you sit there and do nothing. It’s not plugins. It’s not the child theme. It’s the garbage theme I bought from you guys that doesn’t work. You are truly terrible developers and even worse at supporting your junk products.

Of all the tickets I have submitted for all these bugs, you have actually helped with only one. I do not expect that you will help with this issue either. The theme is the absolute WORST I have ever had to deal with. Your support is the WORST I could even imagine. Completely pathetic!

I am reporting your terrible support to Themeforest.

[Radu]

Hi again,

Just asked those cuz in majority of the cases child theme or plugins causes that kind of issues.

Not understand why you so mad… tried to help you..

if you still need help to debug that, provide to me in a private reply wp admin credentials + ftp to take a closer look, but before that, switch off the plugins excepting the buddypress and bp profile search and child theme and check again.

Let me know
Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[bluelaserdesign]

Go to your demo at: https://seventhqueen.com/themes/kleo/members/ and try to filter using the advanced search. It doesn’t work. This appears to have broken with the last update because it worked at one point, but doesn’t now.

This function doesn’t even work on your demo and you’re asking me to do a bunch of work for something that is OBVIOUSLY a broken function of the theme you sold me. I paid for a search mechanism that works, it doesn’t, and you want to pass blame elsewhere. You can’t figure out why I’m upset with your company? You really don’t get it?

I will not provide you access to the site nor do you need it as this broken feature is obviously in the theme. I cannot trust you to not mess things up even more.

[Radu]

Hi,

On our demo it works…

How can i reproduce the issue ?

Also if you want to check what’s the issue on your end provide requested details to can investigate..if you want

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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