“Sending info, please wait” never clears from the frontend; no problems logging into backend…

[korym]

Hello.  One of my users reported that they’re trying to log in via the frontend.  They keep getting the “sending info; please wait” verbiage but are never able to log in.  I successfully recreated this issue using my admin account.  I’m not having issues logging in via the backend.  FYI, I’ve been using S2Member Pro ever since I created my site with the Kleo theme over the last year or so.  This is the first issue of this type I’ve had.  I’ve also cleared all the cache and ensured all my plugins and themes are up to date.

Would you please take a look?

Thanks much, in advance.

Regards,

Kory

[Kieran_SQ]

Hi,

I just tried logging into your site via the frontend and I could not replicate the issue with the account you have supplied. Were you and your customer using a particular browser?

I update Revolution Slider and Visual Composer to the latest versions via Appearance > Install Plugins to ensure there was no issues there either.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[korym]

Hi, Kieran. Thanks much for your reply. I greatly appreciate it! I was able to successfully log in via the frontend after I cleared my browser cache. FYI, I was using Chrome when I replicated the issue. I also tested using Safari and could not replicate the issue, thus causing me to think about clearing my browser cache. I replied back to my customer and suggested she do the same and let me know the outcome.

Thanks for updating Revolution Slider and Visual Composer for me, as well. Usually they’ll let me know when they need to be updated and I wasn’t getting that prompt.

Thanks again and have a good one!

Regards,
Kory

[Kieran_SQ]

Hi Kory,

Glad to hear you’re not experiencing the issue anymore, please do update me on what your customer says after they have cleared their local cache.

All the best,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Author]

Posts