Settings can not be saved – mobile header not expanding

[meine-kleine-homepage]

Hello,

I love your theme and especially your coding – great work!

I have installed it on my local server (MAMP on Mac). When I change the settings in the backend (f.e. color) it does change in the frontend but after a few clicks the settings get resetted and I have the standard color again.

And the second error accures when I want to view the website on tablet or mobile. Everytime I klick on the menu-icon the menu gets expanded (like it should be) – but only for half a second. Afterwards it dissapears again.

Do you know what is going on here?

Thank you
Alex

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

1. I think that might be related to the a server setting like this one, try to increase max_input_vars https://stackoverflow.com/questions/43287718/how-i-change-the-max-input-vars-in-mamp

2. That can happens when you have active a plugin that loads bootstrap framework and it conflicts with the one that theme loads from core, you can de-activate all plugins and then, to enable them back one by one until you find it.

Cheers
R

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What support service includes ? What not ?

[meine-kleine-homepage]

Thank you for your answer.

Increasing the input_vars has not helped but I have found one plugin which is causing the error.
It is WP Event Manager – I really need this plugin to work on this website …

Is there a workaround for this problem? What would you suggest to do?

Thank you!

Kind regards
Alexander Schefstoss

[Radu]

Hi,

Did you had tried to ask also the same the plugin author ?

On my local install i cannot get that and i remember users that uses WP Event Manager with kleo doesn’t have any issue like that.

Try to enable wp_debug to can see what error it’s thrown there

Steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[meine-kleine-homepage]

Hello,

I contacted the plugin developer, who provided a solution that has worked for me.
I just had to deactivate the bootstrap framework in the plugin settings.

Thank you for the support 🙂

Kind regards
Alex

[Radu]

Great!

You’re very welcome, if you have time please, leave us a review on themeforest product page.
https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630
Have a nice weekend
Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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