Sideways avatars

[jonpaulb]

We had our launch last week and having good response. A weird issue came up that three out of 200 sign ups had their avatar appear sideways? Is that possible that the theme did that? They swear that they uploaded correctly and there is no way for me to fix from back end if I researched. Any ideas?

[Catalin]

Hello,

Did the users complaining about this issue uploaded the picture from mobile?

Thank you,
Catalin

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[jonpaulb]

Hi, I tried with an Iphone and Ipad and both times the avatar uploaded correctly. Im still waiting on replies from affected members.

[iusethemes]

I had this issue and found a fix, eww image optimizer will strip the exif (I believe that’s what it’s called) the iphone puts “metadata” on images and sometimes the orientation “confuses” wp and the image comes out wrong. when you use front camera or take pictures sideways the issue arises.

[Author]

Posts