Sign up not working properly after theme upgrade to 3.2.7

[lusien]

Good evening,

I have recently upgrade the theme to 3.2.7 and during tests I realized that users cannot sign up properly as they get following error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

I have contacted the hosted company to check the logs but I assume that the problem is due to the upgrade because I have a copy of the all site on a different domain hosted on same server (I am in process of going live) and there I did not upgrade yet the theme and everything is working fine. In addition, I see registration email is sent to user but he is not able to reach the right page after he click on Finalize registration. If user click back he return to the sign up form and if clicks again to submit he gets the error that the username already exists.

 

Thanks for checking on this.

 

[lusien]

Hello,

Just an update, I have received some feedback from hosting company. They see in the log following:

malformed header from script. Bad header=/home/www/web161/html/banner/d: php, referer: https://mysite.com/register/

This reminds me that I used some code provided in a KB article on this site to test how the banner would look on the members’directory page. The code provided I added on the functions.php file of the child theme. I have removed the code but even now, I get same internal server error. Not sure if these 2 things are connected but it is the only “banner” I referenced in my new site.

Can you please advise?

[Laura]

Hello, try to deactivate some plugins and test if that works. If not please check ta your cPanel your current phone version,try to upgrade it and test if that works
If not please share admin access so i can check it out

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[lusien]

Hi Laura,

I have investigated a little bit deeper and I found the problem and it was not plugin or theme related. Based on the log error I have checked the folder referenced /home/www/web161/html/banner/ and I found inside a file dead.letter which actually “told” me what went wrong. When I migrated the site from one domain to the other all test users created with an email that referenced the temporary domain have been updated with the email that referenced the new domain. I had one admin user in such case and as the new email does not exist it generated the error. Once I have updated the email in user profile all went fine. This is because when somebody sign up the admins are notified and if emails do not exist looks like site fails with the error I sent.

This was a good lesson learn.

Sorry for the confusion and thanks for your try to help.

[Laura]

Hello, i see, pretty tricky, glad you could resolve it 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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