Site goes blank when I login to admin

[christianmcr]

Every time I login to the wp-admin of the SweetDate theme on my new site and then view the site it goes blank.
I sent a Private Ticket but it did not seem to registered with you/you didn’t receive it.
Can you help me please resolve this issue as the site is live?  I think it’s due to an upgrade in BuddyPress & WooCommerce and it’s caused a bug.

Basically I get a white screen error when I login to the admin and then View Site.  And all the members will get the same.

Can you please help me?

[Laura]

Hello, please try to disable plugins using ftp or your hosting file manager, go to wp-contents and rename the plugin folder to plugin1 and try to login at your site, if it works, rename the folder back to plugins, you should activate one by one to see which one is creating the issue

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[christianmcr]

OK, I’ve disabled them all and re-enabled one by one and the problem is the BuddyPress plugin. When BuddyPress is activated it goes blank.

I guess this is happening to all SweetDate users right now?

I will re-enable all the plugins again. I need you to sort it out for me, so can you take a look and fix the bug for me? I can give you the login username and password privately.

I need it sorting as the site is live.

Thanks,
Christian

[Laura]

Hello, buddypress is not the issue, try to activate buddypress at first, it must be another plugin that conflicts with buddypress

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[christianmcr]

This reply has been set as private.

[Laura]

Hello, i see the issue comes from a custom code you added to bp-custom.php, just delete that code 🙂 /wp-content/plugins/bp-custom.php on line 21

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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