Site is launching at bottom of page

[ruffidea]

My website is opening at the bottom of each page

[Laura]

Hello, can you explain a bit more the issue?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ruffidea]

Hi Laura

Not sure how to explain it any clearer. When my site is opened in any browser, on any page the content at the bottom of the page appears first – the user must scroll up to get to the top of the page. (similar to an anchor link on a one page website).

Thank you

[Laura]

Hello, just tested, it doesn’t happen for me, can you share the steps to reproduce the issue?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ruffidea]

Yeah sure, I even filmed it for you to see….

Attachments:

You must be logged in to view attached files.

[Laura]

Hello, try using incognito, does it happen?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ruffidea]

Yes it’s still happening, even in incognito….

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Right now we release a new update that will give you option to turn on/off the autofocus for the input, preventing scrolling to the bottom of the page you will have to set No for autofocus option in visual composer on Kleo Login element.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[ruffidea]

When will this be available ??

[ruffidea]

Took the update.

This has not fixed my issue – it’s completely irrelevant.

WHEN A USER GOES TO MY WEBSITE THE SITE OPENS AT THE BOTTOM OF THE PAGE, NOT THE TOP.

CAN YOU RESOLVE THIS OR NOT?

Thank you

[Radu]

Seems my last change related to this wasn’t included in the update…and will be included in the next one.

Sure, can you provide also the ftp to take a closer look ? if no just go to wp-content/themes/kleo-child/page-parts/ where you will create a file named general-popups.php in that you will paste the next content : code: https://pastebin.com/raw/2StkSGkp

If the page parts folder missing from child crate it

NOTE : Child theme needs to be installed and activated.
NOTE2 : Purge all caches to reflect the change.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[ruffidea]

This reply has been set as private.

[Radu]

Hi,

Cannot see any scroll to bottom on the homepage, in what page i can see that?

Browsed few pages and it stays on the top

VIDEO : https://drive.google.com/file/d/0Bxo5b6iHWRMwNFhiOG54M0xaTE0/view

Let me know if all good now.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

Posts