site issue

[logochic]

hi Radu,

Well, there was no problem until you advised me to make changes here: wp-admin -> settings -> buddypres -> options

thanks

[Radu]

Good

Cheers
R.

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What support service includes ? What not ?

[creativewebideas]

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[Radu]

Hi,

In first instance you can try to increase php memory allocation please read how to here : http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

After you increase the phpmax memory and you still have same issue,
Please update the theme to latest version 4.0.7 if you don’t have it already and the afferent plugins except woocommerce, you can check the plugin update status from wp-admin -> appearance -> install plugins.

If this is useless please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Cheers

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[logochic]

Hi,
I have been having another issue with your plugin and this happened since 5months ego when I first installed Paypal express as 2nd alternative payment with Stripe running as primary payment method. Paypal is listed to be compatible with Stripe but the service doesn’t work at all. I have even spoken to PMPRO, please see their reply below:
”
Hi,

The underlying problem is that the theme that embedded PMPro (SweetTheme) modified our underlying checkout template page, and removed a specific HTML element. This means that the JavaScript in the “Add PayPal Express as a Payment Option” doesn’t find the element it needs to enable the PayPal button.

That element _is_ present in the default template page that comes with PMPro so unfortunately you’ll need to raise this issue with your Theme provider.

In essence; The add-on works as designed, the checkout problems you’re having with the PayPal Express as an extra payment option is due to how your theme has modified the checkout process. I’d like to help you, but this is something they’ll need to address overall.

I could possibly patch your site to fix it, but that means I’ll need FTP access. Any update to the theme would result in the patch being reverted though, so it’s not an ideal solution by any stretch of the imagination. “

My problems are:
1 – installed the Paid Memberships Pro – Add PayPal Express Add On (and activated); – Configured Paypal gateway Account Email, Api username/password/signature and have the default Confirmation Step of “Require an extra confirmation after users return from PayPal Express. All appears to go well and I have the option to either purchase via stripe, or select the paypal option. When I then click on the “paypal express” button I get a popup saying “Could not find payment information”.
2- when user cancelled their payments whether via stripe or paypal, they still have premium membership level even though they cancelled the payment.

Can you help address this issues – clearly PMPRO think it is an issue with your theme.

Thanks

[logochic]

Hi,
I have been having another issue with your plugin and this happened since 5months ego when I first installed Paypal express as 2nd alternative payment with Stripe running as primary payment method. Paypal is listed to be compatible with Stripe but the service doesn’t work at all. I have even spoken to PMPRO, please see their reply below:
”
Hi,

The underlying problem is that the theme that embedded PMPro (SweetTheme) modified our underlying checkout template page, and removed a specific HTML element. This means that the JavaScript in the “Add PayPal Express as a Payment Option” doesn’t find the element it needs to enable the PayPal button.

That element _is_ present in the default template page that comes with PMPro so unfortunately you’ll need to raise this issue with your Theme provider.

In essence; The add-on works as designed, the checkout problems you’re having with the PayPal Express as an extra payment option is due to how your theme has modified the checkout process. I’d like to help you, but this is something they’ll need to address overall.

I could possibly patch your site to fix it, but that means I’ll need FTP access. Any update to the theme would result in the patch being reverted though, so it’s not an ideal solution by any stretch of the imagination. “

My problems are:
1 – installed the Paid Memberships Pro – Add PayPal Express Add On (and activated); – Configured Paypal gateway Account Email, Api username/password/signature and have the default Confirmation Step of “Require an extra confirmation after users return from PayPal Express. All appears to go well and I have the option to either purchase via stripe, or select the paypal option. When I then click on the “paypal express” button I get a popup saying “Could not find payment information”.
2- when user cancelled their payments whether via stripe or paypal, they still have premium membership level even though they cancelled the payment.

Can you help address this issues – clearly PMPRO think it is an issue with your theme.

Thanks

[logochic]

Hi,

i am following up with my email above – cold you come back to me on the please?

Regards,
C

[Radu]

Hi,

In the first instance, we need to check if this issue it’s caused by some of your plugins, so de-activate all except pmpro and that addon and check again If this continue to happens, activate wp default theme(twenty sixteen) and check again.

I’ve recommended to you to activate wp debug log and to provide it to me, provide the debug log file.

If it works with default theme and with kleo not please provide FTP + WP admin + the plugin attacched here to can take a closer look

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Radu]

Hi,

In the first instance, we need to check if this issue it’s caused by some of your plugins, so de-activate all except pmpro and that addon and check again If this continue to happens, activate wp default theme(twenty sixteen) and check again.

I’ve recommended to you to activate wp debug log and to provide it to me, provide the debug log file.

If it works with default theme and with kleo not please provide FTP + WP admin + the plugin attacched here to can take a closer look

Cheers
R.

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[logochic]

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[logochic]

Hi Radu,

How you getting on please?

Regards,

[Radu]

Hi,

I see,

We replacing default paid memberships pro templates with custom ones, but if you want to check if our templates causes the described issue by the pmpro support, just go wp-content/themes/sweetdate/ and rename the paid-memberships-pro folder to 1234paid-memberships-pro

In this way our templates will be de-activated and the PMPRO will use his original templates and sweetdate theme will not use any PMPRO template or file anymore.

Let me know if after this operation your scripts run as it should

R.

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[logochic]

Hi Radu,

Would you be able to do this yourself since you have the login please? The guys at PMPRO have done a lot in trying to help resolve it but ultimately, it is your theme. It should be for you to resolve this not them.

I really hope you can assist in resolving this ASAP.

Regards
L

[Radu]

Sure,

Please check it now and let me know if it works as it should.*

R.

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[logochic]

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[logochic]

Hi Radu,

Oh no, actually i am not getting the error message anymore so the transaction is successfully done at the gateway but it gets cancelled in Paypal.
In paypal The transaction shows pending for couple of minutes then changes to cancelled but the premium membership does not change so users will be using premium but not paid anything.
Hope you understand; really hope this can be resolved…

Regards
L

[Radu]

Hi,

In child theme I’ve placed the original checkount.php page copied from the pmpro plugin in this way you will use the original pmpro checkout page this modification it’s update proof even you update the theme this will keep the original pmpro checkout page.

You can do this modification in all your sweetdate theme installs by copying this : /wp-content/themes/sweetdate-child/paid-memberships-pro/checkout.php file to all your domains

example :
eaimee.fr/wp-content/themes/sweetdate-child/paid-memberships-pro/checkout.php
eaimee-gn.com/wp-content/themes/sweetdate-child/paid-memberships-pro/checkout.php

For this issue :
“The transaction shows pending for couple of minutes then changes to canceled but the premium membership does not change so users will be using premium but not paid anything.”

I don’t think it’s a sweetdate related problem, try reproduce this using a default wordress theme and let me know

Cheers
R.

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[logochic]

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[Radu]

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[logochic]

Hi Radu,

excellent – thank you so very much – I will do so.

My next question please, when I click on Facebook registration/login at the home page i am getting the attached error message., do you know what might be causing this please?

Regards,
L

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[Radu]

Please check this http://stackoverflow.com/questions/37063685/facebook-oauth-the-domain-of-this-url-isnt-included-in-the-apps-domain

Cheers
R.

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[logochic]

Hi Radu,

Great – Facebook is now working on my dotcom; but how to set it up for multiple sites please? – I have only one fb page..

Many thanks for your help – much appreciated

Regards
L

[Radu]

You’re welcome

Just use same page for your entire network

Cheers
R.

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[logochic]

HI Radu,

But i can’t seem to find where i can enter the url for https.www.eaimee.fr
As per attached, I am not sure where else I can enter this url to make Facebook registration work on eaimee.fr. Can you advise please?
Facebook registrations now working on eaimee.com

Regards
L

[logochic]

Hi Radu,

Sorted – thanks very much fr your help

Regards,
L

[Radu]

No problem

Cheers
R.

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[logochic]

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[Radu]

Hi,

1. Nope… or ask on ThemeForest for this operation, but you can buy directly a new kleo license.

2. Kleo it’s more capable like sweet date is from my point of view.

3. There shouldn’t be problems just switch the theme, only the search form will miss but you can create new profile search from wp-admin -> users -> profile search based on certain profile fields. (in kleo this.) If you want a quote from us send an email here : dev@seventhqueen.com

4.I don’t know what to recommend.. if you will build your app natively i recommend you to get website content with rest api if you want to have it web based just search on google wordpress app template.

Cheers
R.

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[logochic]

Hi Radu,

Ok, emailed them, looking forbad to hearing from them

regards,
L

[Radu]

Hi,

Ok one of my colleague will respond to you

Cheers
R.

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[logochic]

Hi radu,

I have been trying to get hold of dev team but i am not getting anywhere- coud you please give them a nodge for me ?

We really need to proceed with our transfer from Sweetdate to Kleo.

Thanks
L

[Radu]

Hi,

I will notice this to the dev team.

Cheers
R.

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